iOS and Android Insurance Apps to Drive 50% Reduction in Insurer Workload

About Our Client

The Client is a US insurance company with over 12 years on the market and $61 billion of total insurance value.

Challenge

Having an extremely large customer base, the Client experienced huge spikes of interactions every late summer. As a result, their insurance agents’ schedules were often overloaded, which prevented the agents from providing quality services without delays. The Client wanted to find a digital solution to the problem of resource overload and avoid hiring temporary insurance agents.

Solution

After analyzing the Client’s situation, ScienceSoft’s insurance IT consultants suggested developing a mobile app that would enable ‘self-inspection’ for customers: using the app, a policyholder would take photos or videos of the insured objects, upload them to the Client’s database, and await an agent’s reply on the insurance case in question.

It was decided to develop the app using React Native to target insurance customers with both Android and iOS devices simultaneously. After the Client provided UI samples designed by the general contractor, ScienceSoft’s team of 2 React Native experts worked on the development of two mobile app versions for 3 months, leveraging the Scrum methodology.

The developed app versions allow insurance customers to:

• Log in.
• Create a new claim:
  • Describe the damage in text.
  • Attach media files (photos, videos) to the claim.
  • Send the claim.
• Check active claim status.
• Review claim history.

Once developed and tested, the apps were integrated with the back end, implemented by the general contractor, and published on Google Play and App Store.

Results

After the apps for insurance were rolled out, they were quickly adopted by the Client’s customer base. As a result, the company saw a nearly 50% reduction in their employees’ workload in just 2 months. This helped improve claim response time and raise both insurant and employee satisfaction.

Technologies and Tools

React Native, Redux, MobX.