Our Satisfied Clients

ScienceSoft has proven to be a great partner and a much-needed addition to our IT support team. Their agents are friendly, professional, and work very quickly. They got on board with our processes in no time and maintained consistently high user satisfaction ever since. They are proficient in the Microsoft suite, so they are helping our users resolve less common issues without any involvement of our in-house specialists. Time zone coverage also came in the clutch: ScienceSoft handled our offices across the world, from the HQ in Herne and all the way to Tennessee.

After two years, we know for sure they’re reliable and committed specialists, so it was a no-brainer to let them handle L2 cases. They stick to SLAs, provide competent support, and make sure incidents are resolved or escalated as soon as possible. I can confidently recommend them to any business looking for similar services.