Our Satisfied Clients

With the increased demand for our services and the growing number of Tier 1 tickets, we felt that our L2 team couldn’t provide support on both levels as effectively as they used to. So, we decided to partner with an L1 help desk provider. ScienceSoft’s L1 team has already become a valuable asset to ScribeAmerica. We needed full transparency in service provisioning, and we appreciate their regular reporting and clear communication with our IT operations managers. It’s also valuable to us that ScienceSoft keeps finding new ways to free our L2 team’s load.