IT Operations Blog

IT Audit Services and Why You May Need Them

ITSM, IT Consulting

IT Audit Services and Why You May Need Them

IT audit scope & steps, key advantages, and why businesses need IT audit services. By ScienceSoft, in IT auditing since 2008.

By Boris Shiklo

Small Business Help Desk Software: Top 3 Platforms to Consider

Small Business Help Desk Software: Top 3 Platforms to Consider

Discover the top 3 small business help desk software that can serve as ticketing systems for your agents to close more tickets faster.

By Veranika Kavaliova

Help Desk Performance Metrics: The Most Important KPIs to Track

Help Desk Performance Metrics: The Most Important KPIs to Track

Learn the benefits of tracking and analyzing help desk performance metrics to improve customer service and find out the most important KPIs to measure.

By Veranika Kavaliova

Top 5 Automated Help Desk Software to Boost Agents’ Performance and Customer Satisfaction

Top 5 Automated Help Desk Software to Boost Agents’ Performance and Customer Satisfaction

ScienceSoft explains the value of service desk and customer support automation and shares the top 5 help desk automation platforms.

By Veranika Kavaliova

Cloud-Native Infrastructure: Proofs of Feasibility

Infrastructure Management, Managed IT, Cloud

Cloud-Native Infrastructure: Proofs of Feasibility

Meta: Learn about a cloud-native infrastructure and how to utilize its peculiarities to reap the maximum value while migrating to the cloud.

By Andy Lipnitski

Application Support Model: Key Decisions to Make

Managed IT, Enterprises

Application Support Model: Key Decisions to Make

An overview of key decisions to establish efficient support models for both enterprise and customer-facing applications.

By Veranika Kavaliova

Moving Legacy Applications to Cloud Environments – Why and How

Cloud, Enterprises, Software Development

Moving Legacy Applications to Cloud Environments – Why and How

Learn about cloud migration options for legacy applications and discover best practices for planning a successful application migration project.

By Andy Lipnitski

How to Design a Network Operations Center in a Winning Way

Infrastructure Management

How to Design a Network Operations Center in a Winning Way

ScienceSoft explains the purpose of a network operations center and describes a multi-tier approach to NOC design.

By Veranika Kavaliova

Cloud-Native App Development: What For and How

Software Development, Enterprises, Cloud

Cloud-Native App Development: What For and How

Discover why cloud-native software development is so popular for building cloud applications and what technologies it presupposes.

By Sergey Kastukevich

Network Operations Center: Definition and Top 4 Best Practices

Infrastructure Management

Network Operations Center: Definition and Top 4 Best Practices

Find out what a Network Operations Center is and how to carry out effective NOC management.

By Veranika Kavaliova

5 Effective Tips to Boost Mobile App Customer Support

5 Effective Tips to Boost Mobile App Customer Support

ScienceSoft’s Help Desk Manager shares valuable tips to improve customer support of mobile apps.

By Veranika Kavaliova

5 Easy-to-Follow Tips to Improve Customer Support

5 Easy-to-Follow Tips to Improve Customer Support

ScienceSoft’s Help Desk Manager shares useful practices for improving customer support.

By Veranika Kavaliova