IT Help Desk Blog

Small Business Help Desk Software: Top 3 Platforms to Consider

Small Business Help Desk Software: Top 3 Platforms to Consider

Discover the top 3 small business help desk software that can serve as ticketing systems for your agents to close more tickets faster.

By Veranika Kavaliova

Help Desk Performance Metrics: The Most Important KPIs to Track

Help Desk Performance Metrics: The Most Important KPIs to Track

Learn the benefits of tracking and analyzing help desk performance metrics to improve customer service and find out the most important KPIs to measure.

By Veranika Kavaliova

Top 5 Automated Help Desk Software to Boost Agents’ Performance and Customer Satisfaction

Top 5 Automated Help Desk Software to Boost Agents’ Performance and Customer Satisfaction

ScienceSoft explains the value of service desk and customer support automation and shares the top 5 help desk automation platforms.

By Veranika Kavaliova

5 Effective Tips to Boost Mobile App Customer Support

5 Effective Tips to Boost Mobile App Customer Support

ScienceSoft’s Help Desk Manager shares valuable tips to improve customer support of mobile apps.

By Veranika Kavaliova

5 Easy-to-Follow Tips to Improve Customer Support

5 Easy-to-Follow Tips to Improve Customer Support

ScienceSoft’s Help Desk Manager shares useful practices for improving customer support.

By Veranika Kavaliova

How to Improve Enterprise Customer Support

Enterprises, Help Desk

How to Improve Enterprise Customer Support

ScienceSoft’s help desk manager shares tips for enhancing the customer support service in enterprises.

By Veranika Kavaliova

Customer Service vs. Customer Support: How Are They Different

Help Desk, Customer Service

Customer Service vs. Customer Support: How Are They Different

ScienceSoft’s help desk manager explains the difference between customer service and customer support.

By Veranika Kavaliova

3 Effective Customer Support Tips to Borrow from SaaS Companies

3 Effective Customer Support Tips to Borrow from SaaS Companies

Find out how to upgrade your customer support with best practices from leading SaaS businesses.

By Veranika Kavaliova

Tried-and-Tested Tips For Value-Driving Customer Support Management

Tried-and-Tested Tips For Value-Driving Customer Support Management

Find out management tips for improving your support staff’s productivity and increasing customer satisfaction and retention rates.

By Veranika Kavaliova

Developing Multi-Tier IT Support of Real Value for Employees and Clients

Developing Multi-Tier IT Support of Real Value for Employees and Clients

We show how to establish and manage help desk tiers in multi-tier IT support model to ensure that software questions and problems of your employees and clients are addressed quickly and effectively at every IT support level.

By Boris Shiklo

Help desk software to improve customer service

Customer Service, Help Desk

Help desk software to improve customer service

We have a look at help desk software, a useful tool that can help businesses streamline workflow, organize information, and eliminate lengthy manual processes.

By Anastasia Haiduk