IT Service Management Blog

This is the right place for CIOs and IT managers to find valuable IT service management articles with vivid real-life comparisons, lucid explanations, bright descriptions and even some Easter eggs. Our authors do their best at covering ITSM, ITIL and ServiceNow, so don’t hesitate to bookmark this page and stay put for more exciting content!

IT Audit Services and Why You May Need Them

ITSM, IT Consulting

IT Audit Services and Why You May Need Them

IT audit scope & steps, key advantages, and why businesses need IT audit services. By ScienceSoft, in IT auditing since 2008.

By Boris Shiklo

Ending the Gossip around ServiceNow® Platform Pricing: Cost Factors, Price Examples and More

Ending the Gossip around ServiceNow® Platform Pricing: Cost Factors, Price Examples and More

ServiceNow’s pricing model is quite complex. Take the time to learn what factors influence your ServiceNow license costs and check some ServiceNow implementation cost examples.

By Vladimir Leinov

4 Levels of Effective ServiceNow® Platform Implementation

4 Levels of Effective ServiceNow® Platform Implementation

ScienceSoft designed a 4-level ServiceNow implementation model to show the scope and the results of your ServiceNow implementation project.

By Vladimir Leinov

ServiceNow® Platform Ticketing – Superfluous or Essential?

ServiceNow® Platform Ticketing – Superfluous or Essential?

ServiceNow should be your ticketing system! See what benefits it can bring and find out whether it can be something your company will really enjoy.

ServiceNow® Asset Management Platform: What on Earth Is It and Why Ever Use It?

ServiceNow® Asset Management Platform: What on Earth Is It and Why Ever Use It?

People often see ServiceNow Asset Management only as a supporting process that doesn’t make much sense on its own. Let’s see why that’s not entirely true and make a decision on whether Asset Management in ServiceNow is something your company wants.

COBIT vs ITIL: a real-life example of what these two can do

COBIT vs ITIL: a real-life example of what these two can do

COBIT vs ITIL: here, you won’t only find the ‘academic’ differences between them. As a huge bonus, you will see a real-life example of how these two can help a company solve its IT problems.

By Vladimir Leinov

What Processes Does ITSM Foster and What Do They Do? Clarification Is Below

What Processes Does ITSM Foster and What Do They Do? Clarification Is Below

If you think of adopting IT Service Management, it makes sense to see what processes it actually presupposes and what benefits it can bring to your organization.

By Vladimir Leinov

The Real Difference between ServiceNow® Platform Performance Analytics and Reporting

The Real Difference between ServiceNow® Platform Performance Analytics and Reporting

Discover the real difference between ServiceNow Performance Analytics and ServiceNow Reporting in terms of their approaches, processes, interfaces and target users.

By Vladimir Leinov

Is ServiceNow® Platform Reporting Good Enough?

Is ServiceNow® Platform Reporting Good Enough?

Explore key ServiceNow reporting capabilities: what it can do out-of-the-box and after customization. Learn what the downside of ServiceNow reporting can be

Is ServiceNow® Platform Friends with ITIL Change Management? Let’s See

Is ServiceNow® Platform Friends with ITIL Change Management? Let’s See

Here you’ll find how ServiceNow regards key ITIL change management features and whether it has the possibility to offer something better than blindly following ITIL guidelines.

By Vladimir Leinov

What Is the Point of ServiceNow® Platform Problem Management?

What Is the Point of ServiceNow® Platform Problem Management?

We share the benefits that problem management brings, as well as look at its challenges and the ways to solve them.

5 reasons why global corporations need a centralized ITSM system

5 reasons why global corporations need a centralized ITSM system

ScienceSoft’s ITSM consultant explains how a centralized ITSM solution can help multinationals to advance management of regional IT support centers.

By Sergey Dureiko