IT Operations Blog

How to Improve Enterprise Customer Support

Enterprises, Help Desk

How to Improve Enterprise Customer Support

ScienceSoft’s help desk manager shares tips for enhancing the customer support service in enterprises.

By Veranika Kavaliova

Do You Consider Cloud Data Analytics? – Well, You’d Better Do!

Data Analytics & BI, Cloud

Do You Consider Cloud Data Analytics? – Well, You’d Better Do!

Check out an overview of cloud-based data analytics and learn the top 5 cloud analysis tools selected by ScienceSoft.

By Marina Chernik

Cloud Business Intelligence: Synergy of Cloud and BI for Your Competitive Advantage

Data Analytics & BI, Cloud

Cloud Business Intelligence: Synergy of Cloud and BI for Your Competitive Advantage

Get an insight into cloud-based business intelligence and learn the top 3 cloud BI analytics and reporting tools according to ScienceSoft.

By Marina Chernik

Microsoft Azure – Cloud Cradle for Your Small Business

Infrastructure Management, Azure, Cloud

Microsoft Azure – Cloud Cradle for Your Small Business

See ScienceSoft’s digest of Microsoft Azure benefits that may become decisive for small businesses’ cloud transformation.

By Andy Lipnitski

Advantages of Microsoft Azure and Reasons to Opt for It

Infrastructure Management

Advantages of Microsoft Azure and Reasons to Opt for It

Benefits of Microsoft Azure you can leverage when choosing a cloud platform. Well-grounded reasons by a Microsoft Gold Partner and AWS Select Consulting Partner.

By Andy Lipnitski

Customer Service vs. Customer Support: How Are They Different

Help Desk, Customer Service

Customer Service vs. Customer Support: How Are They Different

ScienceSoft’s help desk manager explains the difference between customer service and customer support.

By Veranika Kavaliova

3 Effective Customer Support Tips to Borrow from SaaS Companies

3 Effective Customer Support Tips to Borrow from SaaS Companies

Find out how to upgrade your customer support with best practices from leading SaaS businesses.

By Veranika Kavaliova

Tried-and-Tested Tips For Value-Driving Customer Support Management

Tried-and-Tested Tips For Value-Driving Customer Support Management

Find out management tips for improving your support staff’s productivity and increasing customer satisfaction and retention rates.

By Veranika Kavaliova

Cloud Software Design: What Things Can Go Wrong with Your App and What To Do for Them Not To

Software Development, Cloud

Cloud Software Design: What Things Can Go Wrong with Your App and What To Do for Them Not To

See how your cloud app can go wrong without due attention to cloud software design and learn architecture-related measures preventing the doom of your application.

By Sergey Kastukevich

Security Essentials in Microsoft Azure

Information Security, Cloud, Azure

Security Essentials in Microsoft Azure

Take advantage of ScienceSoft’s security guidelines and tips on how to secure your Azure-based cloud infrastructure and cut cybercriminals off your business.

By Uladzislau Murashka

Are Cloud Computing Solutions Worth Implementing?

Software Development, Cloud

Are Cloud Computing Solutions Worth Implementing?

All you wanted to know about cloud computing solutions. Cloud computing options to migrate your legacy application to the cloud or develop a new cloud-native app.

By Sergey Kastukevich

Microsoft Azure – Your Startup Launch Platform

Azure, Cloud, Startups

Microsoft Azure – Your Startup Launch Platform

Microsoft Azure features a full range of tools to release functional and scalable cloud-native applications. See why Azure capabilities are specifically beneficial for startups.

By Boris Shiklo