IT Operations Blog

Help desk software to improve customer service

Customer Service, Help Desk

Help desk software to improve customer service

We have a look at help desk software, a useful tool that can help businesses streamline workflow, organize information, and eliminate lengthy manual processes.

By Anastasia Haiduk

Customer’s Guide on Remote Infrastructure Management Services

Managed IT, Infrastructure Management

Customer’s Guide on Remote Infrastructure Management Services

Weigh up the pros and cons of remote infrastructure management services and choose a relevant vendor with ScienceSoft’s article.

By Andy Lipnitski

Crafting a Win-Win IT Managed Services Agreement

Crafting a Win-Win IT Managed Services Agreement

Puzzling out the complexities of a managed services agreement: core components and potential problem areas.

By Andy Lipnitski

COBIT vs ITIL: a real-life example of what these two can do

COBIT vs ITIL: a real-life example of what these two can do

COBIT vs ITIL: here, you won’t only find the ‘academic’ differences between them. As a huge bonus, you will see a real-life example of how these two can help a company solve its IT problems.

By Vladimir Leinov

Making a Choice: Staff Augmentation vs Managed IT Services

Making a Choice: Staff Augmentation vs Managed IT Services

ScienceSoft’s managed IT services experts are helping your company to understand the benefits and drawbacks of the two common outsourcing models.

By Andy Lipnitski

What Processes Does ITSM Foster and What Do They Do? Clarification Is Below

What Processes Does ITSM Foster and What Do They Do? Clarification Is Below

If you think of adopting IT Service Management, it makes sense to see what processes it actually presupposes and what benefits it can bring to your organization.

By Vladimir Leinov

The Real Difference between ServiceNow® Platform Performance Analytics and Reporting

The Real Difference between ServiceNow® Platform Performance Analytics and Reporting

Discover the real difference between ServiceNow Performance Analytics and ServiceNow Reporting in terms of their approaches, processes, interfaces and target users.

By Vladimir Leinov

Is ServiceNow® Platform Reporting Good Enough?

Is ServiceNow® Platform Reporting Good Enough?

Explore key ServiceNow reporting capabilities: what it can do out-of-the-box and after customization. Learn what the downside of ServiceNow reporting can be

Is ServiceNow® Platform Friends with ITIL Change Management? Let’s See

Is ServiceNow® Platform Friends with ITIL Change Management? Let’s See

Here you’ll find how ServiceNow regards key ITIL change management features and whether it has the possibility to offer something better than blindly following ITIL guidelines.

By Vladimir Leinov

What Is the Point of ServiceNow® Platform Problem Management?

What Is the Point of ServiceNow® Platform Problem Management?

We share the benefits that problem management brings, as well as look at its challenges and the ways to solve them.

5 reasons why global corporations need a centralized ITSM system

5 reasons why global corporations need a centralized ITSM system

ScienceSoft’s ITSM consultant explains how a centralized ITSM solution can help multinationals to advance management of regional IT support centers.

By Sergey Dureiko

Cloud Computing: Hidden Costs

Software Development, Cloud

Cloud Computing: Hidden Costs

We shed light on the apparent and hidden costs of cloud computing software

By Sergey Kastukevich