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Managed IT Services
With 35 years in IT, ScienceSoft can become your trusted partner to monitor, troubleshoot and evolve all (or any) components of IT infrastructure. We keep the process and costs transparent by documenting the service scope and KPIs in an SLA.
Managed IT services are a way to keep your IT infrastructure and applications stable, cost-effective, and relevant to evolving business needs.
How We Make Our Cooperation Comfortable and Risk-Free
Flexible cooperation models
ScienceSoft is a full-service MSP provider – we can take care of all types of IT operations within your company. Also, we support co-managed cooperation and can share responsibilities with your internal IT infrastructure department or other IT services vendors.
SLA-based service delivery
We ensure the service transparency and create trust by documenting and signing an SLA describing the services that will be delivered, the terms, and the KPIs.
Check sample KPIs for some of our managed IT services
24/7 availability and fast responsiveness
We will be on guard of your infrastructure health round the clock. Commonly, we need max 8 hours to make urgent fixes and 1 day – 2 weeks to deliver new functionality.
Smooth communication
According to your individual preferences, we agree on the best ways and frequency of our communication (tools, level of detail, timing). If your team is non-English-speaking, we are likely to provide a contact person for your language.
Knowledge transfer
When working in the co-managed cooperation mode, we organize the transfer of knowledge to your architects, developers, testers, DevOps engineers, IT support specialists, database administrators, and security administrators.
Guaranteed quality and data security
Delivering managed IT services, we rely on our quality-first approach to make sure you derive most value from cooperation with ScienceSoft. Your data stays safe on our side due to our ISO 27001-certified mature information security management based on our security policies and processes, advanced technologies and skilled professionals.
A good managed IT service provider is your strategic partner.
An MSP is not just an alternative to an in-house IT department that manages your daily IT operations, though it’s already a huge workload off your shoulders. A good managed IT company is your strategic partner and can significantly optimize the cost and efficiency of your IT by driving small and large changes, like improving network latency or embracing demand-driven cloud computing.
One Team for All Your IT Tasks
A managed IT services provider (MSP) is a third-party company that manages your IT infrastructure and software under the SLA. An MSP for companies with complex and dynamic infrastructures, ScienceSoft can take care of all your IT components within a range of services from daily monitoring and management to long-term optimization and evolution.
IT components we manage
* We outline a sample set of IT components as it will be individual for each company’s infrastructure and IT assets.
Hardware
- Desktops
- Laptops
- Mobile devices
- IoT devices
Software
- Custom applications
- SaaS applications
- Cloud applications
- Switches
- Routers
- Wireless access points
- Modems
- Hubs
- Servers
- Virtual private networks (VPNs)
- Content delivery networks (CDNs)
Data storage
- Databases
- Data warehouses
- Data lakes
- Cloud data storage
- Infrastructure as a Service (IaaS)
- Platform as a Service (PaaS)
- Virtual machines
- Containers
- Serverless computing platforms
- Load balancers
- Auto-scaling groups
- Cloud storage services (object, block, file)
- Cloud networking services
- Firewalls
- SIEM
- IAM
- Network security monitoring tools
- Antivirus
- Cloud security tools
- Encryption tools
- Development and testing environments
- CI/CD pipeline
- Containerization tools
- Dependency management systems
- Version control systems
- Infrastructure as Code (IaC) tools
- Monitoring and logging tools
Cloud management and orchestration
- Cloud management platforms
- Multi-cloud management tools
- Cloud cost optimization tools
- Cloud governance and compliance tools
About ScienceSoft
- 35 years in IT services.
- 16 years of experience in ITSM.
- 11 years in applying DevOps practices.
- 750+ IT experts, including Microsoft Certified Professionals, AWS Certified Solutions Architects, AWS Certified SysOps Administrators, AWS Technical Professionals, Red Hat Certified System Administrators.
- ITIL personnel holding ITSM-related certificates.
- ISO 9001 and ISO 27001 certifications confirming robust quality management and information security approaches.
- Partnerships with Microsoft, AWS, ServiceNow, Oracle, Adobe.
Managed IT Services ScienceSoft Delivers
We plan a scope of managed services individually for each client.
- Analysis of the IT infrastructure state with the focus on scalability, operational efficiency, and security.
- IT infrastructure optimization roadmap with tactical solutions to identified problems.
- IT infrastructure cost optimization.
- Configuration of tools for infrastructure monitoring and alerting (we commonly opt for Prometheus or Nagios).
- Reporting on the availability, uptime and response time of every infrastructure node.
- Troubleshooting to maintain infrastructure productivity.
- Managed network operations center (NOC).
IT infrastructure administration
- User administration, regular software configuration and updates.
- Management of servers, network, cloud and on-premises data centers, and cloud services.
- Virtual desktop administration.
- Vulnerability management.
- Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting.
- L1 help desk – resolution of basic user issues.
- L2 help desk – resolution of complex technical and basic infrastructure issues and requests.
- L3 help desk – resolution of app issues on the code level, advanced infrastructure-related problems and requests.
- AWS, Azure and multi-cloud infrastructure management.
- Deployment of cloud infrastructures.
- Applications and data migration to the cloud.
- Cloud monitoring and optimization.
- Application monitoring with a focus on critical metrics, like application availability and response time.
- Application troubleshooting.
- Application modernization (including application re-engineering, re-architecting, redesign).
- Application evolution with continuous delivery of new features and design experiments.
- Deployment of CI/CD pipeline.
- Implementation of a containerization strategy (based on Kubernetes or Apache Mesos).
- Implementation of test automation.
- Design of an automated monitoring solution.
Who Needs Managed IT Services?
The obvious answer would be any company without an in-house IT team that still needs to guarantee the smooth functioning of its IT infrastructure. But it doesn’t mean you can’t benefit from working with an MSP even if you have full-time or part-time IT experts. The beauty of managed IT services is flexibility and on-demand scalability. You can outsource only one IT direction (say, help desk or DevOps) or even a single role that’s missing from your team. At ScienceSoft, we have plenty of experience working on split-responsibility projects where our experts collaborate with the client’s IT team or other MSPs.
Our Selected Projects
Our Long-Term Clients Say
Due to our business growth, we decided to outsource the continuous development, support and maintenance of our proprietary internal systems. ScienceSoft coordinated knowledge transfer, discovery of our internal systems, then transitioned into supporting those systems and taking on projects to evolve their functionality. We recommend ScienceSoft as a trustworthy partner with skilled technical specialists on board.
ScienceSoft has been vital to our company’s growth in ecommerce over the last 3 years. We rely on the team for a variety of Magento support tasks, and they always deal with our problems fast. They are a very versatile company in terms of the number of services they provide. With their help, we’ve successfully upgraded our platform, improved our front-end UI, and developed a more efficient internal workflow to support our customers.
ScienceSoft has been providing an excellent level of service maintaining our application’s AWS infrastructure, as well as deploying and configuring new Linux-based virtual machines and AWS cloud services. During our cooperation, ScienceSoft’s team has built a fault-tolerant and highly available application infrastructure with automatic crash recovery capabilities, which makes our web application stable and high-performing. We would certainly recommend ScienceSoft as a reliable managed infrastructure service provider.
Benefits of Hiring a Mature MSP
Likely, you don’t need a large team of full-time IT specialists to manage your infrastructure. With an MSP, you pay only for the actual work done and can easily scale the team without the lengthy hiring process.
Depending on your needs, ScienceSoft gives you instant access to a broad pool of IT experts equipped to solve your unique problem, be it software defects or security vulnerabilities.
Round-the-clock support
ScienceSoft provides teams that cover different time zones, night shifts, or holidays to ensure reliable support regardless of the date or time of day.
Uninterrupted services
A mature MSP will take full responsibility for uninterrupted service delivery, meaning the work doesn’t halt if an employee calls in sick – an MSP will quickly provide a substitute.
ScienceSoft Answers Frequent Questions
Is it really more cost-effective to hire an MSP than have an in-house IT team?
- Working with an MSP, you get access to the whole IT expertise this company has. Just imagine how many IT employees you need to hire full-time to get an equivalent.
- Let us recall potential days of absence of your in-house employees and say that outsourced managed support is uninterrupted.
- Managed IT support works for the prevention of serious IT disruptions. For you, it means not only uninterrupted business processes but also your peace of mind.
How can we be sure of the security of our business data if we give access to our software to a third party?
You should choose an MSP with a rigorous approach to data security. ISO 27001 certification, a globally recognized information security standard, is a quality mark for such an approach.
Are there any hidden fees in managed IT services?
There is an SLA for you not be bothered with such worries. An SLA ensures the transparency and cost predictability in managed services as it puts on paper the scope and frequency of services provided by an MSP.
Is it possible to have all-around managed support fully remotely?
Basically, yes. As a company providing professional managed IT services, ScienceSoft monitors remotely almost all IT components: software, networks, data storages, security tools, cloud services and apps. The only component that we can’t cover remotely is hardware.
Our Tech Stack for Managed IT Solutions
Flexible Pricing for IT Management Services
Per-ticket pricing
Best for: L1, L2 support, security management.
At the start of cooperation, we define the ticket cost, and you get charged based on the volume of incidents we resolve monthly.
Fixed monthly fee
Best for: L3 support (defect fixes, advanced app and infrastructure issues and requests), security management.
You pay in advance at a reduced hourly rate for a bunch of hours during which we deliver continuous support.
Time & Material (hourly billing with a cap)
Best for: Evolution of applications and/or IT infrastructure components (introducing substantial changes or adding new functionality)
You receive the end-of-the-month invoice based on the hours or efforts reported per month.
Mixed model (e.g., fixed monthly fee + T&M)
Best for: long-term cooperation entailing miscellaneous services.
You can combine different pricing models best fitting the required activities comprising your service suite.
Estimate the Cost of Managed IT Services for Business
Please answer a few questions about your IT outsourcing needs to help our experts calculate your quote quicker.
Thank you for your request!
We will analyze your case and get back to you within a business day to share a ballpark estimate.
In the meantime, would you like to learn more about ScienceSoft?
- 17 years in IT support: check what we do.
- 4,000 successful projects: explore our portfolio.
- 1,300+ incredible clients: read what they say.
