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Managed NOC Services
Enjoy High Performance and Stability of Your IT Infrastructure
With 16 years in IT service management, ScienceSoft provides managed NOC services to help companies increase IT infrastructure performance, avoid unplanned downtimes, and optimize IT support costs.
Managed NOC services cover end-to-end IT infrastructure management, including the design and setup of NOC processes, continuous network monitoring, troubleshooting, and incident prevention procedures.
ScienceSoft provides fully managed NOC services that cover:
24/7 IT infrastructure monitoring
24/7 incident response
Communication tools management
Patch management
Data backup and storage management
Security software deployment, management and monitoring
Threat analysis and prevention
KPI-based performance, service quality, and NOC optimization reporting
Featured Projects by ScienceSoft
IT Infrastructure Components We Cover
With hands-on experience in over 30 industries, ScienceSoft’s NOC teams are ready to handle a wide variety of IT infrastructure components, including networks, servers, workstations, VMs, databases, cloud services, and more. Relying on 35-year background in software development, we can handle even the most complex and advanced solutions such as big data and IoT infrastructures, AI/ML, blockchain, and more.
NOC Management Problems ScienceSoft Is Ready to Solve
ISSUE
FIXED
High operating costs.
Rightsized computing resources.
Scaled-down in-house IT department.
Solve with ScienceSoft
ISSUE
FIXED
Slow incident resolution.
24/7 IT infrastructure monitoring and troubleshooting. 50-200% faster root cause detection.
Solve with ScienceSoft
ISSUE
FIXED
Poor network security.
24/7 network monitoring. Implementing comprehensive security systems (SIEM, DDoS protection, email filters, firewalls, IDS/IPS, DLP software).
Solve with ScienceSoft
Why ScienceSoft
- 16 years in IT service management in line with ITIL best practices.
- Over 1,200 satisfied customers.
- A team of 750+ skilled IT experts.
- A mature quality management system confirmed by ISO 9001 certification.
- ISO 27001-guaranteed security of sensitive data entrusted to us.
- ScienceSoft is a 3-Year Champion in The Americas’ Fastest-Growing Companies Rating by the Financial Times.
Your infrastructure stability is our priority
Our company turned to ScienceSoft for infrastructure management of the web application that we offer to our clients for sending SMS notifications.
ScienceSoft has been providing an excellent level of service maintaining the application’s AWS infrastructure, as well as deploying and configuring new Linux-based virtual machines and AWS cloud services, such as Amazon EC2, Amazon RDS, Amazon S3, Elastic Load Balancing, Amazon ElastiCache, Amazon Route 53, and many more.
During our cooperation, ScienceSoft’s team has built a fault-tolerant and highly available application infrastructure with automatic crash recovery capabilities, which makes our web application stable and high-performing.
We would certainly recommend ScienceSoft as a reliable managed infrastructure service provider.
Managed NOC Service Options ScienceSoft Offers
A dedicated NOC team
ScienceSoft is ready to provide a dedicated team of expert support engineers and developers to reinforce your in-house IT crew and ensure stable performance of your IT infrastructure.
A fully managed NOC
Entrust NOC management to a reliable vendor! We will take full charge of your network operations center: from establishing the process to 24/7 monitoring and L2/L3 issue resolution.
How Much Will It Cost to Outsource NOC Management?
Please answer a few simple questions about your needs to help our experts calculate your quote quicker. It's free and non-binding.
Learn the Cost of NOC Outsourcing
Please answer a few simple questions about your needs to help our experts calculate your quote quicker.
Thank you for your request!
We will analyze your case and get back to you within a business day to share a ballpark estimate.
In the meantime, would you like to learn more about ScienceSoft?
- 17 years in IT support: check what we do.
- 4,000 successful projects: explore our portfolio.
- 1,300+ incredible clients: read what they say.
How We Deliver Managed NOC Services
Step 1
Designing NOC processes according to the SLA
- Choosing and setting up tools for IT infrastructure monitoring and management.
- Gathering a NOC team.
- Designing the collaboration scheme (within the NOC team and with other teams) and reporting procedures.
- Creating policies and SOPs, including a risk management plan.
Step 2
Performing NOC activities
- 24/7 IT infrastructure monitoring and management (e.g., firewall and network management, patch management, threat analysis and prevention).
- Resolving detected issues and problems reported by users.
- Performing root cause analysis to prevent issues from arising in the future.
Step 3
Improving NOC processes
Measuring NOC service efficiency using transparent KPIs and continuously enhancing NOC processes.
Efficient NOC management isn’t about reacting faster; it’s about eliminating the need to react at all.
We focus on proactive strategies to prevent issues before they affect operations. This involves implementing comprehensive monitoring to continuously assess system health, designing effective alerting systems to prioritize critical signals, and using automation to catch and mitigate early signs of trouble. For example, automation for proactive NOC management can include automated log analysis to identify patterns that indicate emerging issues, automated capacity management to preemptively resolve resource bottlenecks, and self-healing scripts to resolve common incidents, such as restarting failed services or rebalancing system loads.
Quality Can Only Be Managed When Measured: KPIs We Use in NOC Services
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ScienceSoft always tailors KPIs to particular customer priorities and records them in the SLA. Below, you can find the examples of the most frequently tracked metrics:
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Game-Changing Gains of ScienceSoft’s Managed NOC Services
The IT infrastructure management outsourcing market is projected to grow from $376.46 billion in 2023 to $602.95 billion by 2031, with a 6.69% CAGR. Companies turn to outsourcing to reduce costs, gain flexibility, and access advanced skills in cloud and AI. This also helps them to enhance infrastructure efficiency, minimize downtime, and optimize resource management. ScienceSoft’s clients achieve measurable gains in these areas, as highlighted below.
Insights, Stories, and Guides from Our IT Infrastructure Management Team
Network Operations Center: Definition and Top 4 Best Practices
Learn about simple, powerful practices that streamline NOC operations and boost productivity.
How to Design a Network Operations Center in a Winning Way
Explore how structured NOC design ensures that every problem has a dedicated level of expertise.
Developing Multi-Tier IT Support of Real Value for Employees and Clients
See how each support tier — L0 to L4 — plays a critical role in creating seamless customer and employee experiences.
Cloud-Native Infrastructure: Proofs of Feasibility
Discover the benefits of a cloud infrastructure and best practices for shaping it.