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Automating Business Processes with Certainty and Transparency
At ScienceSoft, we ensure you get exactly what you expect from your automation initiative despite any time, budget, or technology constraints. To deliver on our promise and drive success no matter what, we practice real project management, not just coordinate and babysit our developers, which, unfortunately, often happens on the market. Knowing the value of predictability and transparency in software development projects, we rely on proven processes and approaches to support these principles.
ScienceSoft, Behind 2,500+ Successful Automation Projects
Our team of business analysts, software engineers, UX/UI designers, QA and cybersecurity specialists, and other experts can execute your project end to end and deliver ready-to-use software.
Our project managers hold PMP, PSM I, PSPO I, ICP-APM, and other certifications verifying their experience leading projects to successful outcomes.
You won't need to introduce us to the fundamentals of your industry and required regulations.
ScienceSoft USA Corporation Is a 3-Year Champion in the Financial Times Rating
Three years in a row (2022–2024), the Financial Times has included ScienceSoft USA Corporation in the list of 500 fastest-growing American companies. This is the result of our dedication to driving project success despite any constraints and disruptions.
How Your Project Will Unfold
This is a sample glimpse into how our cooperation may run and what you receive at each point. For most projects, we recommend iterative development, meaning we will build your software in cycles, each time delivering a piece of solution and ultimately providing a full-fledged system. While the iterative approach may seem more complex than linear, step-by-step development, it will allow you to get intermediate results and introduce changes along the way.
We can jump into the project at any stage – from the beginning, midway taking over the responsibility from another vendor or your internal team, or at the late evolution and support stage.
1.
Initial discovery and project planning
~3% of the total project budget.
- Analysis of the processes to be improved/transformed and employees' routines.
- Elicitation of business needs and expected process improvements.
- Review of the existing software supporting the process (if any).
- Evaluating the risks of new software introduction (e.g., resistance of employees or temporary impact on business processes) and preparing a risk mitigation plan.
- Planning the schedule, budget, risks, collaboration, change handling, and reporting.
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2.
Software scoping
5–20% of the total project budget, depending on the functional and architectural complexity.
- Drawing up a preliminary list of software features, prioritizing features taking into account the expected value and effort.
- Designing high-performing and scalable software architecture.
- Planning software integrations.
- Selecting the technology stack.
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3.
Iterative MVP development
5–20% of the total project budget, depending on the complexity of the target process and software.
- Developing the first working version of the software with a minimum set of features to meet the key business needs and start getting payback early.
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4.
Iterative development of a complete process automation solution
50–85% of the project budget, depending on the complexity of the target process and software and the amount of effort required for the previous stages.
- Development, taking into account MVP results and early user feedback.
- Migrating historical business data into a new system.
- Conducting the final acceptance testing and deploying the system.
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5.
Continuous support
- Technical maintenance (monitoring, on-demand upgrading, troubleshooting).
- Evolution of the software with more value-adding capabilities.
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How We Follow Budget and Time Agreements
We have a proactive approach to deadline and budget management elaborated and continuously polished by our project managers. Here are the rules we consider fundamental.
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Playing fair. Intentionally underestimating a project to win a contract is not the rule we play by. Ideally, project estimation is done after the discovery stage, when the initial vision of the software is shaped. However, if you need a quick quote, we apply techniques like a T-shirt sizing method to get an estimation even when we don't have the full context. |
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Preventing scope creep. The initial project cost is calculated for the software scope we agreed on at the beginning. But as the project progresses, it's almost inevitable that you will come up with new requirements and expectations. It's totally fine, and we are always by your side to do what's best for the software and your business. Still, to prevent uncontrollable budget extension, we carefully assess the feasibility of each new suggestion (or a change request, as it's commonly named) and implement those with proven tangible value. |
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Rational resource management. It's a common practice that the rates, even within one company, differ depending on the expertise and seniority. We match the specialists' seniority with the tasks' difficulty to ensure an optimal project cost. Senior experts with the highest rates will not be assigned to routine tasks. |
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Timely acknowledging and mitigating budget- and time-related risks. We continuously monitor time and budget KPIs such as budget vs. actual costs and planned vs. actual time spent to detect potential deviations from the initial plan quickly. The earlier we detect the risk, the easier and faster we deal with it. |
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Taking extra measures to speed up when needed. If you need to shorten the deadline, we cooperate. As a rule, we have the capacity to scale up and split the development into more parallel flows to speed up the progress. |
How We Bridge the Gap Between Business and IT
Experience in your field
We've worked with 1,300+ companies from different industries and domains. You don't have to spend loads of time on onboarding or speak the IT language to articulate your goals to us.
Active listening and proactive problem-solving
We don't expect you to tell us exactly what software you need. We will elicit your business requirements and offer solutions to meet them, ensuring you see all alternatives to make an informed decision.
Communication with all stakeholders
We take into account the needs of all stakeholders whose processes will be affected by automation, prioritize their requirements, and find compromises between conflicting interests.
Project managers and business analysts experienced in your domain
They will explain the business impact of suggested solutions so that you won't need the tech knowledge to make wise choices.
Examples of Business Process Automation Software We Built
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GAMP4-Compliant Software to Automate Cancer & TPN Drugs Manufacturing
ScienceSoft developed a secure supply chain and manufacturing automation system for a global pharma company with 80+ years of experience. The solution’s modules include medicine production, order processing, stock control, sales, billing, and reporting.
Underwriting Automation Software for a Global Aviation Insurer with $30B in Assets
A custom underwriting system automates risk assessment, insurance pricing, policy administration, task management, and compliance control. The new software helped increase underwriter productivity, minimize the risk of fraud, and reduce IT costs.
Custom Software for End-to-End Loan Management Automation
The software automates loan application processing, underwriting, lending document management, debt collection, and credit reporting. ScienceSoft's advice on the solution design helped the Client optimize project costs while ensuring high software quality.
Azure-Based Investment Management Software for a Full-Service Family Office
ScienceSoft’s advice on cost-effective investment software tech stack and development approach helped the Client confidently launch the project despite the limited budget. Our team managed to deliver the planned functionality strictly on the agreed schedule and budget.
Mental Health Software Revamp to Improve Security and Performance for NGO Serving 15,000+ Patients
ScienceSoft modernized a suite of mental health software for a US NGO serving over 15,000 patients. We conducted UX and code audits, refactored and redeveloped software components, migrated valuable research data, implemented UX/UI updates, and delivered new features.
Case Study
iOS and Android Banking App Evolution for a Commercial Bank with $3.5B+ in Assets
ScienceSoft revamped the mobile banking apps and provided IT consulting for Kapital Bank, Azerbaijan’s oldest commercial bank. The Client managed to establish efficient in-house mobile development processes and got fast and cost-effective app evolution.
Microservices-Based Telehealth Solution Delivered in 9 Months
ScienceSoft delivered a HIPAA-compliant telemedicine solution for a US healthcare IT provider. It comprises a web platform and two native mobile apps, featuring secure patient-doctor communication, document management, pharmacy integration, role-based access, and more.
Case Study
Multi-Functional Business Process Management Software for a Bank with $7.5B in Assets
ScienceSoft helped ONE Technologies, an Asian software development company specializing in financial IT, deliver a large-scale business process management system for a commercial bank with the fifth-largest asset volume in its domestic market.
Approaches Behind Our Clients' Success Stories
It's not luck that we consistently deliver successful projects and have companies returning to us again and again. We have approaches and practices that allow us to deliver on our clients' expectations and which we are happy to share and explain.
Transparent costs
We provide our clients with realistic estimations and outline cost optimization opportunities.
Payment flexibility
We offer pricing models tailored to the project specifics and clients' preferences.
Clear collaboration flows
We create a collaboration matrix outlining project roles and their responsibilities.
Preventive risk management
We maintain project predictability by acknowledging possible risks in advance, planning mitigation actions, and monitoring and responding to risk factors throughout the project.
Protection against vendor lock-in
We ensure you own all the intermediate results and organize knowledge transfer if you decide to continue with your internal team or another vendor.
Controllable project scope
We have a structured process to assess the feasibility of change requests and prioritize the feasible changes to prevent scope and budget creep.
KPI-based service delivery
We rely on fair and unbiased project success measurement. For each project, we choose suitable success criteria and quantitative KPIs.
Continuous software support
We can provide multi-tiered support, from solving basic user issues to evolving the software with new features.
ISO 9001-certified quality management
We introduce quality control mechanisms throughout a software development life cycle to spot and deal with quality-related risks immediately.
ISO 27001-certified security management
We never overlook security. We guarantee that the project environment, intellectual property, and business assets we access will be safe.
Sample Time and Budget Estimates
Financial process automation software
Helps reduce financial data processing costs by up to 90% and establish 80%+ faster corporate finance operations.
Automates:
- Financial accounting and reporting.
- Billing and invoicing.
- Financial planning and analysis.
- Treasury management.
- Compliance management.
- Pricing management.
Implementation: 6–13+ months.
Cost: $200,000–$1,500,000+.
EHR software
Improves medical staff efficiency by 2x due to instant access to comprehensive and up-to-date PHI.
Automates:
- PHI entry and management.
- Billing and claim management.
- Patient treatment planning and monitoring.
Implementation: 2–4+ months for an MVP.
Cost: $400,000–$2,000,000.
BI solution
Averages about 20% improvement in target metrics, e.g., operational efficiency, employee productivity, customer retention, etc.
Automates:
- Data aggregation and warehousing.
- Data quality management.
- Data analytics and reporting.
Implementation: 6+ months.
Cost: $80,000–$1,000,000+.
Underwriting software
Decreases underwriting costs by up to 40% and brings a 10–15% increase in revenue due to optimized insurance pricing.
Automates:
- Processing of insurance applications.
- Risk assessment.
- Insurance pricing.
- Insurance policy management.
Implementation: 9–12+ months.
Cost: $200,000–$600,000+.
ERP system
Reduces operational and administrative costs by at least 10% and more.
Automates*:
- Production planning and control.
- Supply chain operations.
- Financial management.
- Procurement management.
- HR management.
*A custom ERP consists of various functional modules and can automate any business processes you choose.
Implementation: 1–3 years.
Cost: $200,000– $500,000 for a module; $1,500,000+ for a full-fledged ERP.
CRM system
Brings about 20–30% increase in marketing ROI, 30–45% increase in sales revenue, and 90–98% CSAT score.
Automates:
- Sales cycle management.
- Creation and distribution of marketing campaigns.
- Customer service processes.
- Customer feedback collection.
Implementation: 4+ months.
Cost: $15,000–$250,000+.
How Much Will It Cost to Develop Your Software Solution?
Please answer a few questions about your software development needs using our cost calculator. This will help our team provide a tailored service offering and a software development cost estimation much quicker.
Thank you for your request!
We will analyze your case and get back to you within a business day to share a ballpark estimate.
In the meantime, would you like to learn more about ScienceSoft?
- Project success no matter what: learn how we make good on our mission.
- 4,000 successful projects: explore our portfolio.
- 1,300+ incredible clients: read what they say.
What Our Clients Value in Our Collaboration
Getting exactly what was planned
By working with ScienceSoft, we've been able to achieve exactly what we set out to accomplish with this strategy, and we recommend them as a trustworthy partner with skilled technical specialists on board.
Luke Walther
Business Development Director
The development and implementation process was very smooth and delivered the exact results we were expecting.
Miguel Angel Ripoll
Director-General
The end product is what we wanted and we would absolutely use them for any future development and projects for our company.
Amber Amescua
Director of Operations
Having a partner committed to their business success
ScienceSoft has been vital to our company's growth in ecommerce over the last 3 years. They really help us move on with our business, and no technicality holds it back.
Jarod Joyce
Creative Director
Informed of the project process and progress
Our daily meetings with the team have been great – they never fail to keep us well-informed. They also regularly ask for feedback to better cater to our needs, and that's how I know this partnership will last.
Alex Gudkov
Chief Information Officer
<ScienceSoft's> dedication to clear communication stood out, with weekly Teams calls ensuring we were always informed and aligned on the project's progress. This transparency made collaboration seamless and allowed us to feel engaged at every stage.
Hendrik Riemeier
Managing director
Being backed up by a proactive vendor
What stood out was ScienceSoft's proactive suggestions for cost-saving architecture design and tech stack solutions. Their input ensured we stayed within budget without compromising on software quality.
Jen Dalton
Chief Information Security Officer
ScienceSoft's developers proactively resolved the challenges that surfaced during the project. They offered a simple, yet well-functioning, way to integrate our financial portal with the data management and accounting systems...
Cindy White
Director of IT
Feeling at ease at not having to speak the IT language
Their professionalism, expertise, guidance, organization, and timing has been wonderful. They were also very patient with explaining their process and the next steps if we ran into any issues that we did not understand.
Amber Amescua
Director of Operations
We had a dedicated, professional team who understood my vision for the platform quite quickly and managed to translate the vision into reality which was very important to us.
Denis Valcu
CEO
We Respond to Major Concerns of Business Leaders
To what extent do I need to understand IT to secure a successful collaboration with a development vendor?
It is natural to doubt whether your background will be enough to control a vendor and assess the feasibility of its decisions and the quality of work. No one wants to end up with a vendor whose results are impossible to evaluate until it's too late.
Here is our opinion – an experienced IT vendor is used to working with business-thinking stakeholders and can make such cooperation comfortable for both sides. What we do at ScienceSoft is:
- Explain the rationale behind our tech decisions and the business impact we expect.
- Use demos to discuss tech details that are otherwise hard to perceive and align the vision of an end solution.
- Invite client-side stakeholders into all decision-making discussions and talk openly about the progress and constraints.
- Use non-tech language and data visualization in progress reports.
Besides, we encourage feedback from our clients and continuously improve our communication.
Many vendors tell similar things about themselves. How do I know which of them are lying and which are telling the truth? Are there any red flags?
The red flags are overpromising and sugar-coating the expertise. Be on guard if a vendor promises to fulfill all requirements at minimal cost and within the shortest possible time and doesn't voice any risks. You've probably encountered unethical conduct.
No project goes without challenges and tough choices, and it's important to understand how the vendor handles them. An ability to admit and solve problems is trustworthy.
How do you ensure our confidential information is protected?
We sign an NDA according to your requirements before an introductory call and before signing a service contract. Besides, we are ISO 27001-certified, so we have an all-encompassing security program to prevent our clients' data leakage.
How do you guarantee the project will be within budget despite all the uncertainty at the beginning?
We honestly admit risks at the beginning of the project and incorporate them into the cost estimation. This way, we get realistic figures reflecting the full scope and complexity of the project. During the project, we constantly monitor adherence to the initial estimates and take quick measures, e.g., team recomposition and feature grooming, if we see the risk of overbudgeting.
How do we ensure our employees will easily use new software?
Employees will not resist adopting new software if they understand how to benefit from it and use it. Here is what we do to tick both points:
- We consider user needs and convenience at all development stages, starting from requirements elicitation.
- We care about user experience as much as about software functionality, performance, or security. Our UI/UX specialists will ensure that each user group enjoys maximum convenience when working with the software.
- Finally, when the software is ready, we provide user training in any convenient form – as a demo-like tutorial, an online session, or a written manual.
How do you guarantee the outcomes will meet my expectations?
We will develop your software iteratively, starting each new cycle by reviewing initial requirements and collecting the stakeholders' feedback. You will see, adjust, approve, and own intermediate results. By the launch date, we will have the software you already know and get value from.
What is your accountability?
We sign an SLA to specify our responsibilities and your expectations from the project and set up measurable criteria for estimating the service quality. We also document the procedure for dispute resolution and penalties for failing to meet the agreed standards. The SLA is a legal mechanism that makes our cooperation transparent and fair.
Learn More About the People, Practices, and Projects that Define Us
How We Manage Software Development Projects
Guiding Lights: Our Leadership Team
Our People: Experts Who Will Be Driving Your Success
How Businesses Succeeded with ScienceSoft