Top 10 Help Desk Outsourcing Companies in 2025

Top Help Desk Outsourcing Companies to Consider

1. ScienceSoft

• Founded: 1989
• Employees: 501–1,000
• HQ: McKinney, Texas
• Locations: the United States (TX, GA), Mexico, the KSA, the UAE, Poland, Latvia, Lithuania, Finland
• Clients: Brush Claims, BPC, ScribeAmerica, Qventive Healthcare, Delap, TruConnect, FläktGroup
• Recognitions: America’s Most Reliable Companies 2025 by Newsweek and Statista, Global Outsourcing 100 by IAOP list in 2022–2024
• Best for: midsize and large companies that need a proactive IT help desk able to fix the root causes of recurring issues and improve support processes

ScienceSoft is a Texas-based help desk outsourcing company specializing in IT support for organizations in healthcare, finance, retail, manufacturing, and telecoms. It also provides white-label help desk services to software product companies and MSPs.

ScienceSoft stands out for its proactive support, analyzing root causes of recurring issues and suggesting improvements to help desk processes, digital workplaces, IT infrastructure, and applications. In-house developers can implement code-level fixes when needed. ScienceSoft’s clients have managed to achieve 36% fewer user-reported issues, a 10% reduction in IT management and support costs, a 100% user satisfaction score, and a 100% issue resolution rate.

ScienceSoft holds ISO 9001 and ISO 27001 certifications and employs ITIL-certified specialists. Partnering with Microsoft, AWS, and ServiceNow, ScienceSoft adapts its services to clients' infrastructure and ITSM tools. In reviews, clients mention ScienceSoft’s proactivity, deep technical knowledge, responsiveness, and strict SLA adherence.

2. Pomeroy

• Founded: 1982
• Employees: 1,001–5,000
• HQ: Hebron, Kentucky
• Locations: the United States, the UK, Canada, India
• Best for: digital workplace services

Pomeroy is a global technology solutions and managed service provider recognized as a leader in the Digital Workplace Services PEAK Matrix® Assessment 2024: Mid-market Enterprises by the Everest Group. The company’s technology partners include Cisco, T-Mobile for Business, and ServiceNow.

With 43 years of experience and 80% of its employees in technical support roles, Pomeroy specializes in digital workplace services, SLA-supported managed IT services, and on-site L2–L3 support. The company also offers IT staffing, network optimization, and cybersecurity services.

Pomeroy supports more than 60,000 client locations across North America and Europe. It stands out among the top 10 help desk outsourcing companies for the largest number of long-standing clients: 70% of the clients stay with them for over 10 years. At the same time, in reviews on Clutch and Gartner, clients point out that occasionally, some communication and remote collaboration issues arose.

3. Buchanan Technologies

• Founded: 1988
• Employees: 501–1,000
• HQ: Grapevine, Texas
• Locations: the United States, Canada, Bulgaria, India
• Clients: Amazon, Bank of America, Atmos Energy, Citibank, SCA Health, Alcon
• Best for: managed Oracle services

Buchanan Technologies is an IT outsourcing company and managed service provider featured in CRN's Elite 150 MSP list (2022–2024). With 37 years of experience, the company offers support for on-premises Oracle databases, Oracle managed cloud services, 24/7/365 IT service desk outsourcing, field support, application development and management, cloud, cybersecurity, and other services. The vendor’s key technology partners are Oracle and Microsoft. Multiple certifications such as HDI Team Certified Pinnacle of Excellence, AICPA SOC 2, and NIST attest to the company’s dedication to data protection and service quality.

Out of all the IT help desk service providers on the list, Buchanan Technologies claims the largest average number of monthly tickets, which is 103,000. The company prioritizes flexible pricing, client-centric approach, and smooth end-user experience while consistently achieving a 97% customer satisfaction rating. At the same time, Gartner reviews mention request processing time, multilanguage support, and the ability to adjust processes as potential areas for improvement.

4. Ntiva

• Founded: 2004
• Employees: 501–1,000
• HQ: McLean, Virginia
• Locations: the United States
• Clients: Aetna, the National Safety Council, MxV Rail, Home State Bank
• Best for: Microsoft and Apple device management

Ntiva is a managed service provider included in the MSP 501 list by Channel Futures in 2024. The company offers managed IT, strategic consulting, cloud, cybersecurity, and Microsoft and Apple services. Additionally, the vendor provides digital transformation, web and mobile app development, and UI/UX design services. With Microsoft, Apple, Cisco, and Dell EMC among its partners, Ntiva is a good vendor choice for device management, network monitoring, and application support.

The company’s commitment to security is backed by AICPA SOC 2 Type 2 certification.

Ntiva aligns its services with CORE (care, ownership, responsiveness, excellence) values — the company strives to build long-term relationships with customers, manage responsibilities according to clear processes, respond quickly, and uphold high service standards. Ntiva is among the few IT help desk outsourcing companies that have a 5-star rating on Clutch, with reviews praising the company’s fair pricing, responsiveness, fast client onboarding, and personalized approach.

5. Integris

• Founded: 1997
• Employees: 501–1,000
• HQ: East Windsor, New Jersey
• Locations: the United States
• Clients: Great American Bank, Junction National Bank, First-Lockhart National Bank, Hanft Fride Law Firm, Atlanta Humane Society, PACE Claims, Intrinsic Therapeutics, Inc
• Best for: managed security services and vCISO services

Featured in the 2024 Channel Futures MSP 501 ranking, Integris focuses on managed security and vCISO services. The company stands out among IT support outsourcing companies due to its “Responsible IT Architecture,” a proprietary layered cybersecurity approach to managed IT services. This framework is based on implementing robust security measures, including a strong firewall, endpoint protection, backup strategy, internet security filtering, and more.

Apart from outsourcing help desk, Integris also delivers cloud, network connectivity, and IT consulting services to financial institutions, law firms, manufacturers, healthcare organizations, and nonprofit organizations across the United States. The company's commitment to data security is affirmed by the AICPA SOC 2 Type 2 and CISSP certifications and HIPAA Seal of Compliance.

With a 5.0 rating from 42 reviews on Clutch, Integris is the No. 1 MSP on the Clutch Matrix. Despite some clients pointing out issues with billing transparency, the reviews are overwhelmingly positive and commend the vendor’s clear communication, effective project management, and deep technical expertise.

6. Dataprise

• Founded: 1995
• Employees: 501–1,000
• HQ: Rockville, Maryland
• Locations: the United States
• Best for: managed IT for small and medium-sized businesses

Dataprise is a systems integrator and managed service provider recognized in CRN's Elite 150 MSP list for the 12th year in a row in 2025. Certified by MSPAlliance and SSAE18 SOC 2 Type 2, the company prioritizes cybersecurity when providing IT services and support.

Dataprise delivers SLA-backed employee help desk support, mobile device management, disaster recovery as a service (DRaaS), and managed infrastructure services to 2000+ mid-market and growing businesses across multiple industries, such as media and entertainment, legal, nonprofit, and insurance. Microsoft, Veeam, Dell Technologies, Cisco, and SonicWall are among Dataprise’s notable technology partners.

Dataprise strives to create excellent customer experience by aligning its services with PROUD (passion, respect, ownership, unified, decisive) values. With a 4.7/5.0 rating from 14 reviews, Dataprise is among the Top Managed IT Services Providers on Clutch. The clients praise the vendor’s technical expertise, quick response time, and efficient project management but also mention high costs.

7. TechMD

• Founded: 1986
• Employees: 201–500
• HQ: Endicott, New York
• Locations: the United States
• Clients: The Girl Scouts of the USA, Community Health Resources, Go Glass, St. Andrew’s Presbyterian Church
• Best for: cloud-based modern office for small and medium-sized businesses

Recognized in the 2024 MSP 501 ranking by Channel Futures, TechMD is an IT solutions firm with 35+ years of experience. It specializes in cloud-based office infrastructure services, technical support outsourcing, cybersecurity services, and strategic consulting for small and midsize businesses. The vendor is SOC 2-certified and serves the largest number of US clients out of all the outsourced IT support companies on the list — over 7,600 organizations across various industries, including automotive, construction, education, and finance. TechMD shares the following numbers about its service quality on its website: 98.02% customer satisfaction score, 16 minutes average ticket resolution, and 44 seconds average wait time.

The 5.0 rating from 17 reviews earned TechMD a spot among the Top Cybersecurity Companies on UpCity. And with a 5.0 rating from 43 reviews on Clutch, the vendor has secured 6th place among the Top Managed IT Services Providers on the platform. TechMD’s clients are happy with the vendor’s friendly communication and fair pricing.

8. Global Help Desk Services

• Founded: 2002
• Employees: 51–200
• HQ: Rocky Hill, Connecticut
• Locations: the United States
• Best for: help desk outsourcing for enterprises and white-label tech support

With over 20 years in the field, Global Help Desk Services, Inc. (GHDSi) focuses on help desk support for enterprises and offers white-label service and blended Level 1 and Level 2 support. The company aligns its services with ITIL, ITSM, and KCS best practices and implements its own help desk quality control processes, including selective hiring, agent monitoring, service quality reviews, and previous-day reviews.

Besides a team lead and a service desk manager, the vendor assigns a relationship advocate as a single point of contact for its client to address any concerns regarding the services. On its website, GHDSi demonstrates achieved KPIs such as an average response time of 28 seconds and a 2.9% call abandonment rate.

9. Continental Message Solution (CMS)

• Founded: 1967
• Employees: 51–200
• HQ: Columbus, Ohio
• Locations: the United States
• Clients: Coca-Cola, Panasonic, Zillow, Kellogg’s
• Best for: 24/7 call center services with a baseline IT help desk

The oldest among our list of IT help desk companies, CMS is a call center and live answering service with more than 50 years of experience. With a 99.99% uptime guarantee, the company provides a baseline IT help desk, virtual receptionist services, and hotline services to organizations in the legal, HVAC, manufacturing, real estate, healthcare, and other industries.

CMS combines live agents with automated solutions to support over 5,000+ businesses on a 24/7 basis. The company customizes its help desk for each client, configuring multiple notification channels, adapting procedures based on alert types, and selecting time frames based on a specific workflow step. CMS developed proprietary software, including an IVR solution and mass notification system, that can be integrated with a client’s work ticket system, ordering website, or CRM.

10. All Covered

• Founded: 1997
• Employees: 1,001–5,000
• HQ: Ramsey, New Jersey
• Locations: the United States
• Best for: hardware lifecycle management

Recognized in 2024's Next Generation MSPs, an MSP 501 list by Channel Futures, All Covered delivers IT services to finance, healthcare, legal, education, and small-to-medium-sized businesses. Apart from managed IT services, the company offers cybersecurity, IT procurement, device management services, and application development services.

According to its website, the company has protected 48,000+ endpoints and managed 14,000+ infrastructures. With Microsoft, Apple, Lenovo, and Cisco among its most prominent partners, All Covered is a good vendor choice for hardware lifecycle management. There are not many public client reviews about the company, but the feedback on G2 mentions All Covered helping reduce software licensing costs and responding quickly.