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IT Outsourcing Services
Ideally, IT processes are running unnoticed in the background of your business because everything functions flawlessly and supports your work routine, not complicates it. As your IT outsourcing partner, we will strive for the ideal.
Andy Lipnitski
ScienceSoft's IT Director
IT Outsourcing with ScienceSoft in Figures
Cooperation Models We Support
Staff augmentation
Cover resource or skill gaps of your in-house IT team with our experts managed by you directly.
Self-managed team
Get a self-managed team led by ScienceSoft’s PM or Team Lead to carry out your IT initiative.
Full outsourcing
We take care of your specific IT function(s) with full responsibility for their quality and related risks.
Why Choose ScienceSoft
- Full-scale Project Management Office to handle projects of any complexity.
- 17 years in help-desk on ITIL principles.
- 11 years in DevOps practices.
- Mature quality management system proved with ISO 9001 certificate to deliver tangible service value and predictable results.
- Solid security management system backed by ISO 27001 certification to protect the customers’ data we access.
- 62% of our revenue from the customers we serve for more than 2 years, such as eBay, IBM, Baxter, NASA JPL, Nielsen, and more.
- Consulting expertise in over 30 industries to bridge business and technology.
Get More Efficient IT with Expert Outsourcing
The Scope of IT Outsourcing Services by ScienceSoft
Optimize IT operations
Plan and implement new IT projects
We Eagerly Put in Use IT Innovations
Click the cards to find the detailed description of our capabilities with each technology.
Selected IT Outsourcing Projects
Our Satisfied Clients
Leo Burnett Worldwide: What Is Working with ScienceSoft Like
For over 4 years, we have been trusted with software development and support projects, including those based on .NET and AWS cloud, from a renowned advertising agency Leo Burnett Worldwide. Sam Gooby, Head of Platform Production at Leo Burnett, reveals his first-hand experience on cooperation with our team.
Due to our business growth, we decided to outsource the continuous development, support and maintenance of our proprietary internal systems. We engaged ScienceSoft as our development partner. ScienceSoft coordinated knowledge transfer, discovery of our internal systems, then transitioned into supporting those systems and taking on projects to evolve their functionality.
ScienceSoft’s C++ developers have been assisting Supponor in the ongoing development of software for the past 11 years. ScienceSoft’s experience in cross-platform, real-time systems, and computer graphics as well as their robust skills in integrations across a wide range of highly specific hardware helps ensure consistently high performance and wide compatibility of Supponor’s products.
We have been working with ScienceSoft for 6 years and they have become our long-term technology partner. Our relationships covered multiple areas such as software development of server-based systems with desktop and mobile clients, software testing, software consulting and system integration for our customer. ScienceSoft professional and knowledgeable staff has the willingness to endeavor best efforts to ensure project success.
ScienceSoft USA Corporation Is a 3-Year Champion in the Financial Times Rating
Three years in a row (2022–2024), the Financial Times has included ScienceSoft USA Corporation in the list of 500 fastest-growing American companies. This is the result of our dedication to driving project success despite any constraints and disruptions.
ScienceSoft’s Approach to IT Service Delivery
- Fixed price.
Best for: feasibility study, PoC, small projects.
- Time & Material (with a cap).
Best for: advisory; large-scale or flexible projects.
- Per-ticket pricing.
Best for: L1, L2 support.
- Fixed monthly fee.
Best for: L3 support (in-code changes).
- Offshore outsourcing.
- Advanced techs for best ratio of business value.
- Agile, DevOps, shift-left QA approach, test automation.
- Cloud resource consumption optimization.
- Increased team efficiency due to established project management practices.
- Resources with lower rates work on routine tasks; resources with low performance are replaced.
Cooperation flexibility
- Wide pool of roles – project managers, developers, DevOps, architects, QA engineers, support specialists, data experts, etc.
- We’re open to co-sourcing.
- No vendor lock-in - we’re ready to assist with transferring knowledge to a new vendor.
- From 0.5 FTE to 150+ FTE.
- Cooperation term: 1 month – 10+ years.
- All software code is owned by your organization.
- 24/7 services to cover all time zones from North America to Australia and New Zealand.
Quarterly service improvements
- Regular roadmap revision (stated business needs vs. current business needs; value we bring vs. highest possible value, etc.).
- Proactive approach: we analyze processes/solutions and suggest adding improvements and possible competitive advantages.
- Anticipating, openly communicating, and effectively managing potential stumbling blocks in cooperation.
Regulatory compliance
- ISO 9001 certification to assure the quality of the services delivered.
- ISO 27001 certification to assure the security of our clients’ data.
- Compliance with industry-specific regulations: HIPAA, GAMP, PCI DSS, SOC 3, GDPR, etc.
Visibility and KPI-based results
We define the goals you want to achieve and ensure service transparency via reports on:
- Use of resources (actual vs. planned).
- Current issues & potential risks.
- Team productivity and service quality KPIs, etc.
While the IT outsourcing industry is not deprived of scenarios where hidden costs or undisclosed fees might suddenly arise, ScienceSoft is always fully transparent about the costs of our services. It’s important for us that our clients can plan their budgets effectively and without unwelcome surprises.
We outline not only immediate costs associated with deploying and managing IT processes but also potential future expenses. The latter might include scaling operations, technology upgrades, or additional support services. The foresight and planning are encapsulated within our contracts and service agreements, ensuring a mutual understanding of the service scope, KPIs to measure the quality of service delivery, and financial commitments (all charges, recurring fees, and conditions under which additional costs might be incurred).
KPIs we use to estimate the work progress and results:
ScienceSoft's IT Outsourcing - Q&A
How do I know whether my IT costs may be reduced?
We analyze the current state of your IT to see the potential for its improvement and then compare the TCO of your IT managed in-house vs. by ScienceSoft. As a rule, our best practices (Agile, DevOps, Integrated Manual and Automated Testing, etc.) help to achieve over 2x effectiveness of your current investments.
Doesn’t IT outsourcing pose a threat to corporate data security?
ScienceSoft adheres to strict ISO 27001 data security policies and follows the established in-house safety management systems. We ensure 24/7 security monitoring to prevent unsolicited access and ransomware threats.
Can an IT outsourcing vendor guarantee against premature service termination?
Being a trusted tech partner, ScienceSoft welcomes opportunities to provide IT outsourcing services for as long as 10 years, so you don't have to worry about sudden discontinuation from our side. Still, our contracts always include a substantial transition period to ensure no 'service downtime' for our clients.
Our Outsourcing Service Options
Full-service IT outsourcing
Outsource any IT tasks (development, support, management, etc.) to ScienceSoft - and we will make sure to deliver the best outcomes.
Co-sourcing with an in-house IT team
Delegate your IT operations and execution of new IT-related business initiatives to ScienceSoft - and let your team focus on other tasks.
Co-sourcing with other vendors
Strengthen your IT vendor ecosystem with ScienceSoft as an experienced professional in any IT domain that may require vendor assistance.
Need More Proof Of Our Competence? Don’t Hesitate to Contact Us!
Feel free to drop us a line - and we will gladly provide the outsourcing projects and testimonials relevant for your situation, so that you could confirm our reliability.
The Pros and Cons of Outsourcing IT Services
Pros:
- Reducing IT costs due to leveraging consumption-based pricing for outsourced services, economies of scale, etc.
- Quickly obtaining world-class IT resources.
- Increased resource flexibility.
- Freeing in-house resources for other priority services/tasks.
- Reducing management efforts.
- Taking the IT function to a level of competence higher than achievable in-house.
Cons:
- Risk of selecting an inappropriate IT outsourcing company.
- Security risks (breach of confidentiality, regulatory non-compliance, etc.).
- Less control over IT processes initiatives.
- No ability to change/terminate outsourcing contracts without penalties.
- Possibility of communication gaps due to culture differences in case of offshore outsourcing.
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