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IT Help Desk Blog

Small Business Help Desk Software: Top 3 Platforms to Consider
Help Desk

Small Business Help Desk Software: Top 3 Platforms to Consider

Discover the top 3 small business help desk software that can serve as ticketing systems for your agents to close more tickets faster.
By Veranika Kavaliova
Help Desk Performance Metrics: The Most Important KPIs to Track
Help Desk

Help Desk Performance Metrics: The Most Important KPIs to Track

Learn the benefits of tracking and analyzing help desk performance metrics to improve customer service and find out the most important KPIs to measure.
By Veranika Kavaliova
Top 5 Automated Help Desk Software to Boost Agents’ Performance and Customer Satisfaction
Help Desk

Top 5 Automated Help Desk Software to Boost Agents’ Performance and Customer Satisfaction

ScienceSoft explains the value of service desk and customer support automation and shares the top 5 help desk automation platforms.
By Veranika Kavaliova
5 Effective Tips to Boost Mobile App Customer Support
Help Desk

5 Effective Tips to Boost Mobile App Customer Support

ScienceSoft’s Help Desk Manager shares valuable tips to improve customer support of mobile apps.
By Veranika Kavaliova
5 Easy-to-Follow Tips to Improve Customer Support
Help Desk

5 Easy-to-Follow Tips to Improve Customer Support

ScienceSoft’s Help Desk Manager shares useful practices for improving customer support.
By Veranika Kavaliova
How to Improve Enterprise Customer Support
Enterprises, Help Desk

How to Improve Enterprise Customer Support

ScienceSoft’s help desk manager shares tips for enhancing the customer support service in enterprises.
By Veranika Kavaliova
Customer Service vs. Customer Support: How Are They Different
Help Desk, Customer Service

Customer Service vs. Customer Support: How Are They Different

ScienceSoft’s help desk manager explains the difference between customer service and customer support.
By Veranika Kavaliova
3 Effective Customer Support Tips to Borrow from SaaS Companies
Help Desk

3 Effective Customer Support Tips to Borrow from SaaS Companies

Find out how to upgrade your customer support with best practices from leading SaaS businesses.
By Veranika Kavaliova
Tried-and-Tested Tips For Value-Driving Customer Support Management
Help Desk

Tried-and-Tested Tips For Value-Driving Customer Support Management

Find out management tips for improving your support staff’s productivity and increasing customer satisfaction and retention rates.
By Veranika Kavaliova
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