Start a Project with ScienceSoft

Choose the most convenient way to reach us:

• Live chat for quick clarifications or information about our services, with an average response time of 30 seconds.
• Email us at contact@scnsoft.com or use any contact button on our website for a response within 1–2 hours to one business day (on holidays and weekends).
• Call us at +1 214 306 68 37 or +1 972 454 47 30 for the fastest response. We are available round the clock on business days, covering all time zones from GMT -9 in North America to GMT +13 in New Zealand.

We respect your time. So, before the first contact, our sales reps collect publicly available information about your company to direct the conversation straight to the point.

We need the call to dive into your situation, and we do care to make the most of this first conversation. We don't listen passively but ask questions to elicit nonobvious pains and detect more value creation opportunities you can leverage.

No, a fully defined idea is not required. You can share your concept at a high level, and our consultants will help refine it, define detailed requirements, shape a viable solution, and assess its technical and economic feasibility.

You can sign an NDA in the way that works best for you — either in person or remotely. We accept scanned copies and electronic signatures and can provide a secure email for sharing sensitive documents. If you prefer, we can also work with document management systems, secure file transfer tools, or arrange a physical document exchange by mail.

We usually start with our standard NDA template and adapt it to your needs, but we’re also happy to review and sign your template, as long as it aligns with our legal requirements.

A proposal is free of charge, and it will give you full understanding of the service scope or the solution we offer. We always include:

• A short summary to make our offering comprehensible at a glance.
• The scope of work / technical solution description.
• Team composition and a brief explanation of the expected input of each team member.
• Cost estimate.
• Project timelines.
• Risks (if any) and our mitigation strategy.
• Deliverables focused on the business value.

Yes, we can join your project at any stage, be it early design, ongoing development, or post-launch support. Our experts are trained to quickly align with your project's goals, workflows, and tools, making the transition as smooth and effective as possible.

Here are some examples of how a cooperation start may look depending on the engagement point:

• Joining a software development project at early planning stages.
• Taking over software engineering tasks mid-project.
• Stepping into a live project as an independent consultancy.
• Joining to conduct testing for software under development.
• Engaging after software rollout to handle L1–L3 support.

Absolutely, we’ve got you covered. We start with a comprehensive audit of your project to understand its current state and priorities, then organize a knowledge transfer with the previous provider (if possible) to ensure a smooth handover.

To minimize risks, we use a phased transition approach and keep all stakeholders aligned through regular updates and clear communication.

Learn more: ScienceSoft's approach to taking over IT projects from other vendors.

Contingency planning is crucial in our project management framework. We ensure project continuity through proactive risk identification and mitigation, time and budget reserves, flexible methodologies like Agile and Scrum, and transparent communication with stakeholders.

Learn more: Key highlights of ScienceSoft's contingency planning procedures.

Yes, ScienceSoft holds ISO 9001, ISO 27001, and ISO 13485 certifications.

• ISO 9001: Ensures consistent delivery of high-quality products and services.
• ISO 27001: Demonstrates commitment to securing customers’ data and reducing the risk of information breaches.
• ISO 13485: Guarantees that products or services related to medical devices meet international quality and regulatory standards.

To get a free ballpark estimate, please visit our Pricing page, where you’ll find cost calculators for most of our solutions and services.

If you’d like to request a tailored quote directly, feel free to reach us via email, phone, live chat, or the quick request form.

Estimating timelines starts with defining the project scope and breaking it down into smaller tasks. This helps us accurately assess effort, identify dependencies and risks, and plan resources.

The overall project timeline depends on the scope, complexity, and team size. As a general guideline:

• small projects may take 1–3 months
• medium projects often take 3–6 months
• large or complex solutions can take 6–12+ months

We always aim to deliver value early by breaking development into iterations, so you can see progress and start using key features sooner.

That depends on the cooperation model you choose:

• Full project outsourcing: a dedicated project or delivery manager takes full responsibility for planning, execution, quality, and risks, keeping you informed with regular updates. An account manager supports strategic and contractual matters.
• Dedicated team: a project coordinator or delivery manager oversees daily work and communication, a technical lead handles architecture, and an account manager manages the relationship.
• Team augmentation: an account manager handles administrative support, performance monitoring, and issue resolution as needed.

As a global IT outsourcing company, we ensure effective communication across time zones using both synchronous and asynchronous tools. We set clear response time expectations, maintain a 2–6 hour workday overlap, and can provide team members in your or nearby time zones. Our help desk services are fully aligned with your business hours.

Our approach includes:

• Thoughtful collaboration planning
• Flexible communication setup
• Open and transparent interaction
• Continuous improvement of communication efficiency

You can also explore our collaboration practices, including RACI-based models, communication formats, and tools.

With 23 years of experience in cybersecurity and an ISO 27001-certified security management system, we follow a well-established security framework built on proven methodologies, trusted tools, and the expertise of seasoned professionals.

To safeguard your data, we implement measures such as:

• Legal protection of confidential information
• Isolated project environments with dedicated infrastructure
• Role-based access control and multi-factor authentication
• Secure data handling and full data removal after project completion

We ensure full protection of your ideas and intellectual property from the very beginning of our cooperation.

Our Master Service Agreements (MSAs) guarantee that you retain full ownership of all deliverables, including the code developed throughout the project.