We leverage our full expertise as IT practitioners to guide your digital transformation, address technical debt, optimize IT costs, and help you avoid the pitfalls and enhance the outcomes of any IT initiative.
IT Services & Solutions for Retail
Since 2003, ScienceSoft has been helping online and brick-and-mortar retailers optimize their operations and deliver better customer experiences with the help of tailored IT solutions.
Retail IT solutions are meant to enhance the efficiency of back-office retail operations and create a customer-centric experience for digital and physical sales channels.
Knowing the competitive nature of retail, ScienceSoft is committed to helping retailers boost their digital maturity and market resilience. Our wide service portfolio covers all IT needs of retail companies, from automating business operations and data analytics to launching new digital sales channels and ensuring the security of payments and customer data.
Software Solutions for All Key Retail Processes
We can automate individual processes, like procurement and inventory management, or develop a comprehensive solution for integrated SCM to facilitate efficient workflow automation and accurate data transfer across the chain.
We can give you the tools to plan, deploy, and manage full-scale marketing campaigns across digital and traditional channels and target specific customer segments with the right messages.
We can collect and organize disparate customer data in a centralized CRM system and implement tailored strategies to leverage this data for B2C and B2B sales and customer engagement.
We can enable you to manage a full employee life cycle, schedule shifts based on peak traffic times, and track employee attendance, ensuring that the right staff is always present to meet customer demand.
We can build a system to onboard, evaluate, and monitor wholesalers and manufacturers you work with, ensuring compliance with quality standards and contractual obligations.
POS systems and online payment solutions
We can integrate payment gateways to support your secure online transactions and set up onsite POS systems enabling various payment methods (by card, cash, phone, or wearable devices).
We build custom software for checkout and payment kiosks as well as devices meant for wayfinding, promotion, or product tryouts. Remote kiosk management allows you to ensure fail-proof kiosk operation.
We build end-to-end data pipelines and enable self-service reporting to deliver data-driven insights into customer experience and satisfaction, sales, inventory, brand awareness, and more whenever you need them.
We can centralize and automate your financial processes, including bookkeeping, revenue management, tax management, invoicing, payroll accounting, financial planning and analysis, and more.
We can set up a central document management system that streamlines the creation, approval, and signature of documents across your local or international retail chain.
Store security
We can help you create a safe store environment and power a comprehensive security system encompassing surveillance cameras, alarm systems, access control measures, and theft prevention technologies.
How We Ensure Your Retail Software Solution Investments Pay Off
What we do to avoid these pitfalls
We dig into your business processes, align the opinions and needs of engaged stakeholders, and elicit full requirements to ensure that all software features will be valuable to users.
Our UX designers plan easily understandable interfaces and intuitive workflows and make sure that the software is accessible to all target user groups, including employees and customers.
We fully define the client’s goals, constraints, and expected deliverables to accurately estimate the project’s cost and timelines.
We control change requests to prevent scope creep and routinely monitor the expenditures in the course of the project to ensure we don’t go over the budget.
We design new software with your existing IT infrastructure and tech stack in mind to minimize integration efforts and ensure compatibility with your current business systems.
Comprehensive user training
We prepare clear user documentation and arrange online sessions to help your employees smoothly transfer their workflows to the new software and fully adopt its capabilities.
What makes ScienceSoft different
We achieve project success no matter what
ScienceSoft does not pass mere project administration off as project management, which, unfortunately, often happens on the market. We practice real project management, achieving project success for our clients no matter what.
Retail IT Services Beyond Software Development
Retail IT services go beyond software development and aim to fully help retailers adopt, manage, and evolve an IT infrastructure.
Staff augmentation
We provide developers specializing in ecommerce and retail software as well as project managers, business analysts, QA engineers, cybersecurity engineers, and other experts to join your team on an hourly basis.
Software modernization
We overcome your current technology constraints, improve operational efficiency of your software, and facilitate its further maintenance.
Software integration
We connect disparate applications and data sources to create a unified ecosystem and facilitate collaboration within your organization.
Software maintenance and support
We provide preventive software maintenance, deliver instant troubleshooting assistance, and modify your software according to new or changing requirements.
Help desk
We are ready to take over L1–L3 IT support for your employees or online customers. We guarantee adherence to service delivery KPIs (e.g., response and resolution times) fixed in our service level agreement.
Security management
We can routinely assess your evolving IT environment or selected software for security flaws and implement measures to fix them. We can also check and verify whether you comply with privacy laws and security standards applicable to your business.
IT infrastructure management
We monitor, troubleshoot, and evolve your hardware, software, and networks to ensure their seamless operation and adherence to evolving business needs.
ScienceSoft as a Retail IT Partner
- 21 years in IT services for retail.
- 4,000 projects in our portfolio. Among our clients are prominent retailers such as Walmart, eBay, Auchan.
- 750+ IT experts. Our team includes software and QA engineers, platform experts (Adobe, Pimcore, Microsoft Dynamics 365, etc.), project managers (PMP, PSM I, PSPO I, ICP-APM), UX/UI designers, and many other IT specialists.
- ISO-certified services. Being ISO 9001 and ISO 27001-certified, we follow a mature quality management system and guarantee the security of our clients’ data.
ScienceSoft’s Success Stories in the Retail Industry
Easing into Retail 4.0: Start small
Transitioning to Retail 4.0 is rather difficult for a lot of retailers, especially midsize and local ones. Besides the significant investments and employee resistance to new technology, legacy systems often pose a challenge since they cannot be directly integrated with modern digital retail tools. My advice is not to give up, but to start small and scale up gradually. For example, start by adopting a modern POS solution that can work alongside your existing legacy systems. Your new POS can now handle all customer-facing transactions and offer convenient contactless payment options, while the legacy system still manages backend processes like inventory or accounting. This way, the rest of enterprise operations don’t get disrupted, and you only have to train a portion of your employees. As you see positive results, you can gradually introduce new tools and directly connect the modern POS with inventory management, CRM, or reporting software. And if you are loyal to your legacy tool and don’t want to phase it out, ever, you can always develop small custom middleware that will enable direct system integration and accurate data exchange without unnecessarily large investments.
Sample Costs of Custom IT Solutions for Retail
$90,000– $400,000
A comprehensive solution to automate and optimize inventory operations, including:
- Inventory tracking (using barcode or RFID scanning).
- Inventory item cataloging.
- Automated and manual purchase order creation.
- Order processing.
- Inventory analytics and reporting.
$200,000–$400,000
A solution to manage the entire order cycle:
- Multichannel order capturing.
- Bulk order processing.
- Order routing to an inventory location and execution.
- Order tracking.
- Return management.
- Order analytics and reporting.
$200,000–$400,000
A solution that turns raw data into insights via:
- Integration with up to 7 data sources.
- Batch and real-time processing of structured, semi-structured, and unstructured data types.
- Rule-based and ML/AI-powered analytics.
- Scheduled and ad hoc reporting.
- Advanced visualization capabilities.
$25,000–$200,000
A solution for online sales equipped with:
- Product and catalog management.
- Pricing and promotion management.
- Shopping cart and checkout via integrated payment gateways.
- Order management.
- Basic sales analytics.
To get a customized estimate for your custom solution, use our online cost calculator.
Cost Calculator for Retail Software Development
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We will analyze your case and get back to you within a business day to share a ballpark estimate.
In the meantime, would you like to learn more about ScienceSoft?
- Project success no matter what: learn how we make good on our mission.
- 4,000 successful projects: explore our portfolio.
- 1,300+ incredible clients: read what they say.
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