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Managed IT Blog

Help Desk Performance Metrics: The Most Important KPIs to Track

Help Desk Performance Metrics: The Most Important KPIs to Track

Learn the benefits of tracking and analyzing help desk performance metrics to improve customer service and find out the most important KPIs to measure.

By Veranika Kavaliova

Cloud-Native Infrastructure: Proofs of Feasibility

Infrastructure Management, Managed IT

Cloud-Native Infrastructure: Proofs of Feasibility

Meta: Learn about a cloud-native infrastructure and how to utilize its peculiarities to reap the maximum value while migrating to the cloud.

By Andy Lipnitski

Application Support Model: Key Decisions to Make

Enterprise Applications , Managed IT

Application Support Model: Key Decisions to Make

An overview of key decisions to establish efficient support models for both enterprise and customer-facing applications.

By Veranika Kavaliova

Implementing AWS Monitoring for Efficient Cloud Management

Implementing AWS Monitoring for Efficient Cloud Management

Learn how to tune the performance of your AWS infrastructure and cloud apps with efficient monitoring: what should be monitored, how to apply monitoring rules, recommended monitoring tools.

By Andy Lipnitski

AWS Security Issues You Should Watch Out For

Managed IT, Information Security

AWS Security Issues You Should Watch Out For

Learn about AWS security issues and how to address them: how to solve access control issues with proper identity and access management, how to eliminate improper configuration issues with penetration testing, and more.

By Andy Lipnitski

Applying Best Practices for AWS Monitoring

Applying Best Practices for AWS Monitoring

Learn how to avoid AWS monitoring issues by applying best practices such as automating tasks, creating cloud monitoring policies, and resolving issues in a timely manner.

By Andy Lipnitski

Developing Multi-Tier IT Support of Real Value for Employees and Clients

Developing Multi-Tier IT Support of Real Value for Employees and Clients

We show how to establish and manage help desk tiers in multi-tier IT support model to ensure that software questions and problems of your employees and clients are addressed quickly and effectively at every IT support level.

By Boris Shiklo

Customer’s Guide on Remote Infrastructure Management Services

Customer’s Guide on Remote Infrastructure Management Services

Weigh up the pros and cons of remote infrastructure management services and choose a relevant vendor with ScienceSoft’s article.

By Andy Lipnitski

Crafting a Win-Win IT Managed Services Agreement

Crafting a Win-Win IT Managed Services Agreement

Puzzling out the complexities of a managed services agreement: core components and potential problem areas.

By Andy Lipnitski