Salesforce Application Development

Business analysis is what we start with when creating a custom application for internal use. First, we hold individual or group interviews with stakeholders to collect or elicit their requirements. Then we interpret the requirements, including conflicting ones, and prioritize them to deliver the most demanded functionality first. Finally, we present the prioritized business-, functional- and system requirements in a detailed report and finalize the aligned vision of the business and technological aspects of the application. Our BA team can stay in touch with the customer throughout the entire project to keep up with the changing or arising requirements.

Requirements analysis is the first step we take while building an application for AppExchange. We analyze our customer’s requirements, check them for consistency, elaborate them, and devise the most efficient ways to meet these requirements with technical means. This helps us to make the future application both efficient and compliant with the system and security standards of Salesforce.

We make Salesforce applications user-friendly and highly responsive by mapping out user journeys and creating the UI prototype of an application.

We develop apps with comprehensive functionality in small iterations to deliver features according to their priority. To stay agile and quickly adapt to the customer’s new or changing requirements, we build a ready-to-use functionality baseline first. Then we can quickly deliver other features, adding them on the end users’ or product owner’s demand. This allows users to start using an app as soon as possible and leverage new features right after they’re rolled out (new features are typically added every 2-4 weeks after the baseline’s delivery in case of developing a custom app for internal use).

As for building small apps, we provide a quick at-once delivery, which suits the app’s size and purpose most.

To ensure high quality and stable performance of our Salesforce applications, we carry out a set of QA activities, like unit tests and code reviews, performed by Salesforce developers. We perform continuous testing activities within the development process, namely functional testing, performance testing, and integration testing (when needed). We also apply an appropriate amount of test automation to speed up an application’s delivery and bring a number of bugs down to a minimum.

We connect custom applications for internal use with third-party software, like content management systems, either with default tools for Salesforce integration or with custom integration tools built from scratch.

We provide training materials and hands-on training sessions to end users to increase user adoption of custom applications for internal use.

When we launch custom applications for internal use, we transfer the tested custom application to the UAT (User Acceptance Testing) environment. As soon as the customer accepts the application, it is migrated to the production environment and made available to end users.

In case of launching an application on AppExchange, we prepare it for the AppExchange security review, which implies creating an app’s documentation relevant to end users and an admin and providing it to the Salesforce Product Security Team. We also provide credentials for the Lightning Platform org and for any external components or services that were used to build an app.

We deliver after-launch support to custom applications for internal use during 1-3 months after the launch. We tune the application’s features and take measures for user adoption beyond user training (e.g., provide release notes, reactively resolve user issues).