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Customer Service Blog

Tips to Improve Customer Service in Schools and Higher Education Institutions
Customer Service

Tips to Improve Customer Service in Schools and Higher Education Institutions

Learn about the essence of customer service for higher education and schools and customer service skills to increase student enrollment and retention.
By Anastasia Haiduk
Field Service Automation Software to Accelerate Field Service
Customer Service

Field Service Automation Software to Accelerate Field Service

ScienceSoft overviews field service automation: specifics and benefits, field service processes to automate, top platforms for field service automation.
By Veranika Kavaliova
Reasons and Best Practices to Improve Interaction with Customers
Customer Service

Reasons and Best Practices to Improve Interaction with Customers

Find out how your business can benefit from improving customer interaction management and what software can help you carry out this task.
By Andrew Repin
Best Customer Service Software for Ecommerce
Customer Service, Ecommerce

Best Customer Service Software for Ecommerce

ScienceSoft shares the best practices and presents top 5 platforms to improve ecommerce customer service.
By Veranika Kavaliova
Customer Service in Healthcare: Best Practices and Software to Consider
Healthcare IT, Customer Service

Customer Service in Healthcare: Best Practices and Software to Consider

ScienceSoft’s customer service expert tells how technology can improve patient experience in and out of hospital and achieve excellent customer service in healthcare.
By Anastasia Haiduk
Call Center Optimization: Tips and Software to Consider
Customer Service

Call Center Optimization: Tips and Software to Consider

ScienceSoft shares best practices of call center workflows and workforce performance and overviews top 3 software for call center or contact center optimization.
By Andrew Repin
Overview of Call Center Software Prices and Key Features
Customer Service

Overview of Call Center Software Prices and Key Features

ScienceSoft’s customer service expert provides a comparison of cloud-hosted call center software in terms of features, limitations, and pricing.
By Andrew Repin
Top 5 Call Center Automation Platforms to Improve Customer Satisfaction and Increase Agent Engagement
Customer Service

Top 5 Call Center Automation Platforms to Improve Customer Satisfaction and Increase Agent Engagement

ScienceSoft explains the value of having an automated call center in your company and shares the top 5 contact center automation software.
By Andrew Repin
3 Tech-Backed Tips for Delivering Excellent Customer Service in Retail
Customer Service

3 Tech-Backed Tips for Delivering Excellent Customer Service in Retail

A list of tips that can help you improve customer service in your retail org + a description of software features that will get you there.
By Anastasia Haiduk
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