Customer Service Blog

Learn about the essence of customer service for higher education and schools and customer service skills to increase student enrollment and retention.

ScienceSoft overviews field service automation: specifics and benefits, field service processes to automate, top platforms for field service automation.

Find out how your business can benefit from improving customer interaction management and what software can help you carry out this task.

ScienceSoft shares the best practices and presents top 5 platforms to improve ecommerce customer service.

ScienceSoft’s customer service expert tells how technology can improve patient experience in and out of hospital and achieve excellent customer service in healthcare.

ScienceSoft shares best practices of call center workflows and workforce performance and overviews top 3 software for call center or contact center optimization.

ScienceSoft’s customer service expert provides a comparison of cloud-hosted call center software in terms of features, limitations, and pricing.

ScienceSoft explains the value of having an automated call center in your company and shares the top 5 contact center automation software.

A list of tips that can help you improve customer service in your retail org + a description of software features that will get you there.