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Customer Service Blog

“Am I Spending Too Much?” – Discussing Customer Service Cost
Customer Service

“Am I Spending Too Much?” – Discussing Customer Service Cost

The ins and outs of customer service cost: stats, methods to evaluate cost-efficiency of customer service and tech-based ways to bring costs down.
By Anastasia Haiduk
Small Business Customer Service: Tips and Top Platforms
Customer Service

Small Business Customer Service: Tips and Top Platforms

ScienceSoft dwells on how to build effective small business customer service and what software suits the task best.
By Anastasia Haiduk
Why Opt for Ticketing Automation and What Top Ticketing Systems to Consider
Customer Service

Why Opt for Ticketing Automation and What Top Ticketing Systems to Consider

Find out what customer service processes an automated ticketing system can facilitate and what software is up for the task.
By Veranika Kavaliova
How to Raise the Efficiency of Customer Service with CRM
CRM, Customer Service

How to Raise the Efficiency of Customer Service with CRM

ScienceSoft explains how CRM software can drive your customer service success and improve support KPIs and presents 3 top CRM platforms.
By Anastasia Haiduk
Improve Your Customer Service: How a Bot Increases the Support Quality
Artificial Intelligence, Customer Service

Improve Your Customer Service: How a Bot Increases the Support Quality

Learn how the implementation of a chatbot may positively impact your customer service and its support capabilities.
By Anastasia Haiduk
How AI Changes Customer Service
Artificial Intelligence, Customer Service

How AI Changes Customer Service

Find out how artificial intelligence (AI) builds up success in customer service and explore trending AI use cases in customer service.
By Anastasia Haiduk
Customer Service vs. Customer Support: How Are They Different
Help Desk, Customer Service

Customer Service vs. Customer Support: How Are They Different

ScienceSoft’s help desk manager explains the difference between customer service and customer support.
By Veranika Kavaliova
Automated Customer Service: Main Features and Viable Solutions for Automation
Customer Service

Automated Customer Service: Main Features and Viable Solutions for Automation

Find out how to automate customer service and put your call center, live chat, and email support under one umbrella.
By Anastasia Haiduk
How Customer Service Desk Drives Your Customer Service Success
Customer Service

How Customer Service Desk Drives Your Customer Service Success

ScienceSoft’s help desk manager explains how the customer service desk improves your communication with customers, case management and promotes customers’ self-support.
By Veranika Kavaliova
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