Customer Service Blog

The ins and outs of customer service cost: stats, methods to evaluate cost-efficiency of customer service and tech-based ways to bring costs down.

ScienceSoft dwells on how to build effective small business customer service and what software suits the task best.

Find out what customer service processes an automated ticketing system can facilitate and what software is up for the task.

ScienceSoft explains how CRM software can drive your customer service success and improve support KPIs and presents 3 top CRM platforms.

Find out how to automate customer service and put your call center, live chat, and email support under one umbrella.

ScienceSoft’s help desk manager explains how the customer service desk improves your communication with customers, case management and promotes customers’ self-support.

In this guide, we share easy yet effective customer service methods and techniques that make a big impact on your customer experience.

ScienceSoft tells about the customer service metrics worth measuring to spot deficiencies in your customer service and improve your business outcomes.

Find out how to improve your customer service quality and keep your clients happy from this guide by a trusted IT services provider.