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Customer Service Blog

Why You Need CRM Client Portal to Enhance Your Customer Service
CRM, Customer Service, Web Portals

Why You Need CRM Client Portal to Enhance Your Customer Service

Learn how CRM customer portals make your customer service more efficient and allow connecting to your clients in a whole new way.
By Denis Zhinko
3 Effective Customer Service Techniques Your Agents Should Try
Customer Service

3 Effective Customer Service Techniques Your Agents Should Try

In this guide, we share easy yet effective customer service methods and techniques that make a big impact on your customer experience.
By Anastasia Haiduk
5 Noteworthy Customer Service Metrics and Ways to Improve Them
Customer Service

5 Noteworthy Customer Service Metrics and Ways to Improve Them

ScienceSoft tells about the customer service metrics worth measuring to spot deficiencies in your customer service and improve your business outcomes.
By Anastasia Haiduk
How to Improve Customer Service: 3 Fail-Proof Ways
Customer Service

How to Improve Customer Service: 3 Fail-Proof Ways

Find out how to improve your customer service quality and keep your clients happy from this guide by a trusted IT services provider.
By Anastasia Haiduk
5 Actionable Customer Service Insights for Your Startup
Customer Service, Startups

5 Actionable Customer Service Insights for Your Startup

Check this guide on how startups can build customer service to increase customer retention, loyalty, and trust from an established IT support services provider.
By Anastasia Haiduk
How AI-powered chatbots transform customer service management
Software Development, Artificial Intelligence, Customer Service

How AI-powered chatbots transform customer service management

With significant effects on multiple aspects of the businesses, chatbots have changed the way processes are carried out. This article describes what benefits they can bring to customer service management.
By Apoorv Gehlot
Help desk software to improve customer service
Customer Service, Help Desk

Help desk software to improve customer service

We have a look at help desk software, a useful tool that can help businesses streamline workflow, organize information, and eliminate lengthy manual processes.
By Anastasia Haiduk