Call Center Plug-In for Microsoft Dynamics CRM

Client

The Client is a European company that has developed a cloud-based contact center software used by 2000 enterprises worldwide to ensure a complete and multichannel communication with their clients. The tool is flexible enough to help manage operations with thousands of agents. To date, the application simultaneously serves more than 15 000 call center specialists across the globe.

Challenge

The Client commissioned ScienceSoft to create a plug-in that would integrate the contact center application with MS Dynamics CRM.

Solution

ScienceSoft's team, experienced in Dynamics CRM custom add-ons development, used JavaScript to create an integrated solution. The application provides an additional slick dashboard with a click-to-call feature in the standard Contact, Account, Lead and Phone forms.

Results

The Client was satisfied with the results of the project. The plug-in runs smoothly on any desktop or mobile OS.

Technologies and Tools

MS Dynamics CRM, JavaScript, Durandal, RequireJS, Kendo UI