Public Website for an Electronic Toll Collection System Developed for a Government Agency

About Our Client

The Client is a government agency.

Challenge

The Client needed to build a public website for an electronic toll collection system. The website should bring together information about the tolling system and other related data (toll roads, toll rates, service points, etc.). The website should encourage local and foreign drivers and companies to look for the related information online instead of contacting the call center.

The website should be released along with other customer services (toll calculator, customer service point finder etc.). Due to this fact the project required careful coordination with the Client’s teams working on other parts of the project. The website should integrate with other services (toll calculator, customer service point finder, etc.). Thus, careful coordination with teams working on these software parts was required.

Solution

ScienceSoft’s team built an intuitive website that provides a comprehensive set of information about the tolling system (including FAQ page, user manuals and video instructions) and a map of distribution points, addresses basic user account management tasks; allows to contact the operator directly and subscribe to the newsletters. The website was delivered in two versions – beta and release what helped to answer the Client’s need in the phased rollout of the electronic tolling system.

The website supported multiple languages and browser versions (FF 3.6.x, IE 7.x – 9.x, Opera 10, Safari 5, Chrome 5), and seamlessly handles large amounts of concurrent users.

Umbraco CMS was chosen as a content management platform that allows:

• Configuring multiple user roles such as editor, approver, translator, publisher, etc.
• Having 2 instances of the web site – live and staging. The staging one was used for development, adding new content, testing new functionality. The synchronization between the two instances was easily performed with the help of Umbraco Courier plugin.

Umbarco CMS is also easy to learn and to use for content creators, it offers customizable editing and content creation tools, and provides professional support. Built in compliance with Microsoft security standards, the CMS also offers a high level of security for the users.

ScienceSoft delivered all supporting website documentation (website map, wireframes, and storyboards) and a user manual, as well as conducted several trainings for the Client’s employees.

Results

ScienceSoft’s team successfully launched the website in accordance with the planned milestones. Cooperation with the Client continued under SLA, with the main goal being to maintain the software used by the website up to date and address possible inconsistencies.

Technologies and Tools

C#, ASP.NET MVC (Razor), Microsoft SQL Server 2012, Team Foundation Server (TFS), JavaScript, jQuery, Umbraco CMS 4, Google Analytics.