Automated Incident Management Software for the Dutch Railway
About Our Client
The Client is a Dutch company, the leader in the field of automated alerting and upscaling systems. The company specializes in emergency systems and communication technology solutions for incident and crisis management. The Client provides warning and notification systems, command and control technology, incident management software, and data analytics tools.
Challenge
The Client decided to develop a go-to emergency solution for the needs of Dutch railroad operational centers based on its existed automated alerting system. The railway incident management system was supposed to provide the possibility of emergency and congestion monitoring as well as management of its elimination.
Solution
ScienceSoft team developed customizable and extensible emergency system that was integrated with Unified Informing System as well as with location system, based on Google Map API. Different specific layers were added to the map, including ones with up to 400 railway stations, railroad capacity, emergency and volunteer centers.
The railway incident management system has various scenarios for actions in accordance with particular situations and in case of unforeseen circumstances. After an event occurred, the system, based on a specified location, determines the nearest responsible parties and notifies them about the emergency case. If anybody is able to take an alert, the system is trying to find another authority to handle the incident. Scenarios may vary for various seasons.
Results
The Client received a ready-to-use emergency system on time and within the planned custom software development cost. The system allows the Client to provide fast response and take appropriate measures in short period after an emergency occurred. During the heavy snowfall which made red-color situation on the Dutch railway, the system successfully coped with its tasks and facilitated emergency elimination.
Technologies and Tools
WCF, ASP.NET, Rest, Windows Services, LINQ, SQL, AJAX, MS SQL Server 2008, Entity Framework, jQuery; CSS, HTML, JavaScript, XML, XSLT, Google Weather API, Google Map API.
