Self-Service Portal Redesign, Evolution and Support for Need Receipt
Summary
In three months, ScienceSoft restored the source code of the self-service platform for generating customized receipts. Over the next three years, we provided continuous development and support to elevate user experience and maintain the platform's competitive edge.
About Need Receipt
NeedReceipt.com is a versatile online platform that allows users to create customized receipts and download them as PDF files. With a wide range of templates available, users can tweak specific details such as company logos, transaction items, prices, taxes, and dates to generate professional receipts.
Need Receipt approached ScienceSoft with a tricky challenge: due to force majeure, the platform’s original source code became inaccessible. Need Receipt needed a partner to re-engineer the source code from scratch.
Rebuilding Receipt Generation Platform’s Source Code
To tackle the code reconstruction challenge, ScienceSoft assembled a dedicated team of experts, including two PHP developers, two front-end developers, a tech lead, a UI designer, and a project manager. With no source code or detailed documentation available, our team relied on the platform's available interfaces and functionality. Through close collaboration with the Need Receipt, we mapped out the platform’s design, core features, and integrations. In just three months, the team delivered and deployed source code that replicated all the essential functionality of the platform.
Beyond Reconstruction: Continuous Platform Evolution and Support
Impressed by ScienceSoft’s performance, Need Receipt entrusted us with the ongoing enhancement of its platform to boost customer experience and maintain a competitive edge. For three years, ScienceSoft has contributed to Need Receipt’s success through new feature development, UI design, and code-level app support and maintenance.
Enhancing platform functionality
ScienceSoft introduced new features that expanded the platform's capabilities to fit Need Receipt’s evolving business objectives and market demands. Among the new features and functionality developed and integrated by ScienceSoft were:
- Enhanced receipt customization. We developed a new receipt builder that allows users to tailor receipts more precisely to their specific needs
- Logging capabilities. By implementing comprehensive logging of user actions and emails, we provided valuable insights into platform usage. This data guides improvements in user experience, feature development, and system performance. Additionally, logs empower support teams to diagnose issues swiftly and accurately by offering context around user actions leading up to problems.
- Streamlined subscription validation. We introduced validation rules to ensure data integrity and compliance with business rules during the subscription process.
UI redesign for modern appeal
Driven by the need to refresh Need Receipt’s brand look and meet emerging business requirements, ScienceSoft completed a visual redesign of the platform. Our UI/UX designer independently crafted new design concepts based on Need Receipt’s key specifications. These designs were transformed into functional user interfaces by our front-end developers. The redesign led to more intuitive navigation, streamlined workflows, and enhanced accessibility, ensuring users could interact with the platform effortlessly.
Code-level support and maintenance
ScienceSoft’s team also managed the technical support tasks. A significant focus was placed on addressing issues that influenced users, especially those related to payment processes and receipt downloads. Tasks related to payment issues often involved troubleshooting transaction errors, ensuring secure processing, and clarifying billing inquiries. For tasks related to downloading receipts, we focused on identifying technical glitches within the system that hindered access to the receipts. This included debugging software, optimizing server performance, and improving user interface elements to facilitate easier access. Promptly resolving these issues helped maintain user trust and satisfaction — the critical components of the platform's ongoing success.
Gary Mass, CEO at Need Receipt, says:
What I appreciate most about working with ScienceSoft is their attentiveness to my requests, regular updates, and ability to keep things moving in the right direction without the need for micromanagement.
Key Outcomes for Need Receipt
- Delivery of clean, maintainable source code replicating all essential platform functionality in 3 months.
- Faster, more reliable service delivery and enhanced user satisfaction thanks to new platform features.
- Improved user engagement through a modern UI design aligned with current web standards and trends.
- Faster issue resolution and more effective updates, driven by insights from enhanced logging capabilities.
- Strengthened user trust and satisfaction through comprehensive support services that promptly address queries and technical issues.
