CRM Implementation Services
Boost the ROI of your sales, marketing and customer service
16 years in CRM consulting and implementation, ScienceSoft delivers the best-suited CRM systems to bring automation, consistency and transparency to sales, marketing and customer service processes.
Wherever You Are in Your CRM Journey, We Have a Service for You
CRM implementation services aim to build a system to collect information about your prospects and customers, and further use it to close more deals, succeed in marketing campaigns, and provide efficient customer service.
We work with three specific situations of CRM implementation:
CRM launch
We are happy you are making a move towards better understanding your clients and serving them in a much more personalized and effective way! We will fully plan and implement a fitting CRM system that will help you greatly on the way.
CRM migration
Has your legacy CRM system become a stumbling block to efficient processes? We will nail down your CRM strategy, create a new system aligned with your needs and safely migrate your customer data.
CRM consolidation
Your team must be really tired of working with several siloed systems! We can help you create an enterprise-wide CRM system where your previously disparate data will be consolidated.
Have a specific situation we haven’t described?
Send us a request, and we’ll quickly let you know how we can help.
Our CRM Projects
results for:
Case Study
Dynamics 365 CRM for Saudia Cargo, Saudi Arabia’s Flagship Airfreight Carrier
ScienceSoft implemented and customized Dynamics 365 Sales, Dynamics 365 Customer Voice, and Dynamics 365 Customer Service. With a comprehensive sales and customer service automation environment, Saudia Cargo benefits from 30% faster service processes.
Microsoft Dynamics 365 CRM for a Healthcare Advisory Company
ScienceSoft used Dynamics 365 Sales, Marketing and Customer Voice, Power Apps and numerous third-party systems to build a comprehensive CRM ecosystem for a healthcare advisory company.
Marketing Software That Helps Reach 100% Assisted Livings Occupancy
ScienceSoft created the marketing module for assisted livings to allow them handle prospects effectively, track communications with them, and set task reminders.
Dynamics 365 CRM Heavily Customized to Sell Engineering Software
ScienceSoft created a CRM customized to sell sophisticated software products and enhanced with two narrowly specific functional modules.
EHR- and PMS-Integrated CRM for a Medical Research Center
ScienceSoft implemented a customized healthcare CRM system integrated with the client's EHR and PMS to ensure seamless patient interaction tracking, sending automated notifications for appointments, and patient feedback management over customizable surveys.
Words from Our Clients
We commissioned ScienceSoft to build a Dynamics 365 customer portal to help our sales team streamline communication with B2B customers. ScienceSoft’s team heard our requirements, investigated our processes and provided us with the exact CRM solution we needed. Now, the work of our sales and after-sales support teams is well-organized.
AITC, and me personally, has worked with ScienceSoft on both product development and consulting engagements with a focus on mobile and CRM. We have experienced great cooperation from management in both departments, quick understanding of requirements, deep technical skills from assigned resources, and the company's commitment to time, price, and quality.
The National Manager
ScienceSoft has done an amazing job of making our internal processes more efficient, implementing changes without causing any interruptions to the business. The changes their consultants made within Salesforce are reliable and functional.
Why Choose ScienceSoft for CRM Implementation
- 35 years in the IT business.
- 16 years in CRM consulting and implementation.
-
150+ testimonials from our valued clients.
- A mature quality management system confirmed by ISO 9001 certification.
What makes ScienceSoft different
We achieve project success no matter what
ScienceSoft does not pass mere project administration off as project management, a practice that's unfortunately common in the market. We drive projects to their goals, mitigating risks and overcoming constraints.
We Know CRM Goals and Requirements of Different Industries
- Pre- and post-treatment communication with patients.
- Visibility into the whole history of a patient’s treatment.
- Consistency in chronic disease management.
- Quick and effective customer support with instant access to complete customer profiles.
- Personalized upselling of banking products and services.
- Consolidation of customer data from multiple sources.
- Customer loyalty building.
- Cross-channel marketing.
- Custom quote generation.
- Collaboration of several departments (sales, engineering, production, procurement) to draw up a proposal.
- Advanced analytics for production planning.
- Dynamics customer segmentation.
- Personalized marketing.
- Marketing content design.
- Multi-channel customer service.
IT
- Sales process automation.
- Lead search on LinkedIn.
- Custom criteria for lead qualification.
CRM Implementation Guide by ScienceSoft
Business Problems You Can Solve with a CRM
Benefits of CRM Implementation with ScienceSoft
Optimal CRM cost
We analyze your short-term needs and long-term plans and choose between custom and platform-based CRM solutions. If we go for the second option, we always compare market-available CRM platforms in the context of your business requirements and choose the one with the best value for money.
Quick time to value
We can deliver the first CRM version with key functionality in 1-2 months. After that, we switch to the CRM evolution mode and continuously add more specific functionality to cover all your needs.
Secured ROI
We build CRM systems that bring tangible improvements to your processes. On average, we can talk about 70% decrease in manual activities for sales, marketing, and customer service processes.
Project-long consulting
We advocate a very engaged and proactive attitude to implementation projects, which means we don’t just translate your vision but guide you to a well-thought-out CRM.
Costs of CRM Implementation
A price range for CRM implementation is quite wide – from $15,000 to $250,000 – depending on your requirements for the system and the number of employees. Your cost can be somewhere in between – we’ll be happy to calculate it for you.
From $15,000
CRM for 10+ employees
About $250,000
CRM for 1,000+ employees
