Streamserve-Based Solutions for Customer Communications Management
ScienceSoft helps companies facilitate their Customer Communications Management (CCM) by implementing custom StreamServe-based solutions.
ScienceSoft’s team of StreamServe Certified Developers helps our clients implement this CCM platform to contribute to their effective interaction with end clients by delivering relevant and personalized information both via one-on-one and mass communication.
At ScienceSoft, we provide consulting on customer communication management so that our clients can take a full advantage of the OpenText StreamServe functionality.
Our Portfolio
results for:
Invoice Management Software for a Mobile Operator with 5M Clients
A case study of delivering a tailored StreamServe-based invoice management solution for the 5-million subscriber telecom provider.
Scalable StreamServe Document Management Software for a Pension Insurer with 900K Customers
The solution processes 14,000+ insurance documents per month and provides 40+ pre-built templates for automatic document generation, improving insurance process speed and efficiency.
Enterprise Communication Software to Process 1 Million Documents Monthly
Backed by a 7-year expertise in the StreamServe technology, ScienceSoft helped a 1,500+ store retailer consolidate document processing into a single solution that simplifies the company’s internal communication.
Rapid Development of Debt Management Software for a Mobile Operator with 5M Customers
ScienceSoft developed a StreamServe-based solution to help a large telecom company streamline debt collection planning and debtor communication management.
Scalable StreamServe Software for Centralized Supply Chain Document Management
ScienceSoft developed a StreamServe-based solution for a wholesale and logistics company. The solution improves document processing and supports the preparation of 2,500 pages or 1,200 document batches per month for printing and distribution.
Challenges We Solve
Consolidation of data from multiple back-end systems
Our solutions provide the possibility to compose various types of documents based on customers’ personal information. We extract data from your source applications (ERP, CRM, banking software, etc.) without modifying these business systems.
Integration with CRM
As CRM is a unique database of customer-centric information, we can help you unlock the benefits of the CRM and StreamServe synergy for a more effective marketing communication. Backed by an 16-year expertise in providing a full-range CRM development services, ScienceSoft is a trustworthy partner that can ensure seamless integration of CRM systems with StreamServe-based solutions.
Document layout composition
ScienceSoft will help you combine data from your back-end systems with your generic template into a single document. After you define how the template should look, our team will put together customer data and add your company’s information, e.g. logo, footers, address, etc. for each document type. Our developers can include dynamic fields, complex tables, various charts and graphs based on customer information.
Efficient combination of transactional and marketing messages
We help you leverage your cross-selling and upsell opportunities by featuring relevant, targeted promotional messages into transactional communications of your choice with the help of StreamServe.
Multi-channel document delivery
With this functionality, we ensure document delivery through a variety of communication channels, e.g. e-mail, web portal, print, mobile, SMS, fax, etc. You can use them separately or combined, depending on delivery requirements and customer preferences.
Mass-printing and archiving
Along with enabling the archiving functionality, we will help you better organize document printing by:
- sorting out documents by recipients
- preparing print-ready output for internal printing devices or
- creating document batches for printing organizations
- applying OMR and other marks for a successful document delivery
- enabling document preview to check if data to be printed is accurate
Industries
Our core industry-specific solutions cover:
Banking
- Preparation and delivery of bank statements (monthly, on schedule, etc.) by email
- Personalized marketing messages (e.g. recommendations on account options, new products and services) included into statements, invoices, etc. to make them more informative and relevant
- Personalized reports by a variety of sections like Account balances, Revenues, Bonuses, Shares, News, etc.
Pension Insurance
- Documents that verify data before submitting it to customers, e.g. pension calculations, reported income, payment and retirement data, etc. with the option of a preview mode from the corporate portal
- Document templates for customers’ use, e.g. pension records, earnings data, contribution payment instructions
- Featuring personalized messages about customers’ expenditures, policy notifications, etc. into transactional documents
Retail
- Management of document exchange between remote warehouses and outlets
- Automated generation of shipping documents and invoices
- Advanced customer retention capabilities by providing personalized promotional information, including cross-sell/upsell content
Telecommunications
- Mass preparation and e-mailing of regular reports on calls, payments, etc.
- Paper-based communication with customers
- Printing Invoices
- Printer Management
- Packaging into envelopes
- SMS-communication with customers:
- SMS notifications and advertisements