Customer Service Consulting
ScienceSoft’s customer service consultants help companies achieve digital transformation of their customer service process with fitting platform-based or custom customer service management technology.
Customer service consulting assists in building structured customer service processes or solving problems in existing customer service management to achieve better customer loyalty and satisfaction.
What You Get with Customer Service Consulting
Consultations to the management
Q&A meetings, consulting via email.
A business case
TCO, ROI, expected business outcomes and effect on customer service processes.
A customer service solution implementation plan
The plan is bound to business priorities and technical limitations.
Customer service process descriptions and policies
Regulated customer service activities and functionality.
A customer service solution
Custom development or implementation of a platform-based solution (Dynamics 365, Salesforce, ServiceNow).
Customer journey mapping and analysis
A detailed mapping of the customer journey to identify pain points and areas for improvement, providing actionable insights to optimize the customer experience.
Performance metrics and reporting setup
Implementation of KPIs and real-time reporting dashboards to monitor the efficiency of customer service processes and track improvements in customer satisfaction, response times, and issue resolution.
Knowledge transfer
Transfer of solution-specific knowledge to end users (customer service managers, IT support, system administrators), training customer support agents.
Review
Customer service solution review, solving data quality issues.
Why Choose ScienceSoft as Your Customer Service Consultant
- 35 years in software development.
- 11 years in customer service automation.
- 16 years in CRM consulting and solution implementation.
- Partnerships with leading providers of customer service software, such as Microsoft, ServiceNow.
- Experience in 30+ industries, including manufacturing, retail, professional services, healthcare, banking, telecoms, etc.
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150+ testimonials from our valued clients who belong to different industry verticals and geographies.
What makes ScienceSoft different
We achieve project success no matter what
ScienceSoft does not pass mere project administration off as project management, a practice that's unfortunately common in the market. We drive projects to their goals, mitigating risks and overcoming constraints.
Customer Service Projects
7 results for:
Case Study
Dynamics 365 CRM for Saudia Cargo, Saudi Arabia’s Flagship Airfreight Carrier
ScienceSoft implemented and customized Dynamics 365 Sales, Dynamics 365 Customer Voice, and Dynamics 365 Customer Service. With a comprehensive sales and customer service automation environment, Saudia Cargo benefits from 30% faster service processes.
Microsoft Dynamics 365 CRM for a Healthcare Advisory Company
ScienceSoft used Dynamics 365 Sales, Marketing and Customer Voice, Power Apps and numerous third-party systems to build a comprehensive CRM ecosystem for a healthcare advisory company.
Remote Display Monitoring Software for the World’s Leader in LED Industry
ScienceSoft implemented a web portal and a polling software for remote LED display monitoring. The solution reduces the need for on-site checks of displays condition and provides a consolidated area for online customer service.
Xamarin-Based Image Recognition App Driving 10x Faster Customer Onboarding
ScienceSoft delivered a mobile app with computer vision features to speed up client onboarding for a luxury vehicle manufacturer with €50B+ annual revenue. The app captures data from customer documents and automatically registers them in the post-sales service system.
AI Copilot Configuration for a Renewable Energy Company
In 2 days, ScienceSoft configured Microsoft Dynamics 365 Copilot for an internal help desk solution of a renewable energy company. With the user guide provided by ScienceSoft, the Customer can change Copilot configurations independently.
Benefits of Customer Service Consulting by ScienceSoft
Automation of customer service processes
We offer technology-based consulting to examine your existing customer service processes and pinpoint the areas that can be automated or simplified with software to provide high-quality customer care.
Cost optimization for customer service software
We provide every client with a cost optimization plan so that you know where you can save money and what elements of the implementation process are not to be skimped on.
Choose Your Consulting Service Option
Setting up customer service processes and implementing a new solution
- Consultation on setting up and automating customer service processes.
- Choice of fitting technologies and implementation methods.
- Elicitation of functionality needs.
- Design of a solution implementation plan.
Improving customer service processes and evolving the existing solution
- Consultation on improving and automating your customer service processes.
- Evolution roadmap to extend your solution’s functionality according to required changes.