Key Account Manager (Healthcare Market)
We are looking for an experienced and motivated Key Account Manager with a specialization in the healthcare sector to manage and grow relationships with our key clients. The ideal candidate will bring a deep understanding of healthcare business operations, compliance requirements, and the ability to deliver exceptional client satisfaction. This role requires working with cross-functional teams to execute projects successfully while ensuring compliance with industry standards like HIPAA, COPPA, and GDPR.
Location: Poland/Latvia/Lithuania.
Responsibilities
1. Key Client Management
- Build and maintain long-term, strategic partnerships with healthcare clients.
- Develop and implement client retention and growth strategies, including lifecycle management.
- Ensure high levels of client satisfaction through consistent engagement and effective expectation management.
2. Project Team Collaboration
- Lead project teams across all phases, including planning, execution, and delivery, ensuring alignment with industry standards.
- Facilitate effective communication between clients and internal teams such as development, DevOps, QA, and other departments.
- Conduct regular status meetings to monitor progress, address risks, and develop solutions proactively.
3. Team Leadership
- Work with HR and department leaders to recruit and allocate resources for projects.
- Guide cross-functional teams to meet the specific objectives of banking and insurance clients.
- Motivate and support teams to achieve high performance and engagement.
4. Strategic Client Planning and Development
- Develop and execute growth strategies tailored to clients.
- Plan joint initiatives to expand collaboration and address healthcare-specific needs.
- Design tactical plans to increase sales, broaden service offerings, and enhance competitiveness.
- Regularly assess client needs and adapt strategies in response to evolving requirements.
5. Project Financial Management
- Manage profitability of projects, including revenue, expenses, and margin analysis.
- Prepare and coordinate budgets with internal and client teams in alignment with industry constraints.
- Address budget deviations with timely solutions to maintain profitability without compromising service quality.
6. Sales and Business Development
- Analyze client businesses to identify growth opportunities and provide tailored solutions.
- Prepare and deliver presentations, negotiate agreements, and finalize contract terms.
- Drive cross-selling (additional services) and upselling (enhanced service offerings) tailored to healthcare operations.
7. Compliance and Contract Management
- Ensure adherence to industry regulations.
- Monitor compliance with contract terms and SLAs.
- Address complex issues and resolve conflicts related to contract execution.
8. Analytics and Reporting
- Maintain detailed reporting for clients, including profitability, project status, and satisfaction metrics.
- Analyze the effectiveness of implemented strategies and plan future initiatives.
- Stay updated on healthcare market trends to offer innovative, compliant solutions to clients.
Requirements
Experience:
- Minimum 2 years in managing client accounts (healthcare experience is strongly preferred).
- Proven success in project management is a significant advantage.
Knowledge:
- Deep understanding of healthcare business operations and workflows.
- Familiarity with compliance standards such as HIPAA, COPPA, and GDPR.
- Expertise in core IT services and products (software development, DevOps, support, etc.).
- Sales methodologies and client lifecycle management.
Skills:
- Strong communication and relationship-building abilities.
- Negotiation skills with the ability to close deals effectively.
- Exceptional organizational skills with attention to detail.
- High stress-resilience and adaptability in a fast-paced environment.
Languages:
- Proficiency in English (C1 level or higher) is mandatory.
- Knowledge of additional languages is a plus.