ScienceSoft Is a Registered ServiceNow Partner With an Official Reseller Status
ServiceNow partners drive IT and non-IT businesses with ServiceNow solutions. With 14 years of experience in ServiceNow consulting and implementation, ScienceSoft helps companies adopt ServiceNow solutions and cover all ServiceNow platform-related needs.
Highlights
- Registered ServiceNow partner based in McKinney, TX.
- Official ServiceNow Reseller status.
- 14 years of experience in ServiceNow consulting and implementation.
- Proprietary 4-level ServiceNow implementation model.
- 24 ServiceNow certificates in the team (including ServiceNow admins, implementation specialists and application developers) and over a dozen ServiceNow micro-certifications.
- ITIL-certified experts in the team.
ServiceNow Products We Cover
Software Asset Management
Now Platform App Engine
What Our Clients Say
After looking through numerous candidates, we set our choice upon ScienceSoft and, over the course of our close cooperation, we haven’t regretted the decision. In terms of ServiceNow consulting and implementation, as well as automated testing services, they fulfilled our expectations and became very valuable for the projects.
Norbert Nagy, Co-Founder and CEO, GuideVision
ServiceNow Services We Provide
Being an approved ServiceNow Reseller, ScienceSoft offers one point of contact for all your ServiceNow needs, including implementation, integration and migration. You can find more details on our services below.
ServiceNow consulting
At any stage of your ServiceNow project, we can solve any ServiceNow-related issue you’re facing: from mapping your business needs to ServiceNow functionality to uncovering the reasons for low performance of your ServiceNow solution.
ServiceNow implementation
We can both implement your ServiceNow solution form scratch and enhance your existing ServiceNow functionality. Our implementation services can involve initial consulting, a pilot project, configuration and customization, integrations, data migration, user training, product launch and after-launch support.
ServiceNow support
To make sure that your running ServiceNow solution works like a clock and your users get their solution-related questions answered, we offer ServiceNow support services. This involves establishing multi-tier user support (L1-L4), monitoring your ServiceNow solution’s parameters and related troubleshooting.
ServiceNow managed services
ScienceSoft can become your ServiceNow managed service provider and let you enjoy your ServiceNow solution without having to deal with its technical issues. Understanding your business priorities, we can proactively improve system reliability and functionality, implement needed changes and provide on-demand consulting.
ServiceNow customization
Our ServiceNow customization and configuration services involve both changing ServiceNow settings code-free and performing code-based changes of various complexity.
Custom ServiceNow app development
If you are not ready to change your processes according to ServiceNow’s concepts, we can create custom ServiceNow applications and make the platform work according to your specific process needs.
ServiceNow testing
If you wish to outsource QA of your ServiceNow solution, ScienceSoft can join your team as a ServiceNow testing vendor. We offer both manual and automated testing and support various testing types: functionality, integration, performance, data quality, security, etc.
Our Selected ServiceNow Projects
9 results for:
ServiceNow® Portal Development for Biomaterial Usage Regulation
ScienceSoft developed a ServiceNow-based solution for a governmental institution to manage the utilization of human biological material. The solution combined a ServiceNow portal and a custom internal operations app to help the Client process biological sample inquiries faster and stay in line with respective legislative acts.
ServiceNow Consulting and Integration for a 17,000-Employee Construction and Engineering Enterprise
ScienceSoft designed and implemented custom integrations to connect the enterprise’s ITSM solution with an outsourced IT support provider’s ServiceNow ITSM system. Our advice on the optimal ticket processing flows ensured quick and transparent issue resolution.
ServiceNow® Platform to Standardize IT Service Management for all Departments across 60+ Countries
ScienceSoft came up with a ServiceNow solution for a more consistent coordination of efforts across regional IT departments and overall ITSM automation, while preserving the Client’s workflows.
ServiceNow® Software Evolution and Support for a European Bank with 40,000+ Staff
ScienceSoft provides ServiceNow continuous delivery to a European bank employing 40,000+ staff to make sure the bank uses a system that completely fulfills their needs. As part of the project, ScienceSoft executed various tasks, for example, performed ServiceNow integrations, created an interface for firewall rule requests and changed the process of reporting incidents.
Proprietary, ServiceNow® Certified App for Supplier Performance Monitoring
ScienceSoft helped a London-based IT consulting company make a ServiceNow app for supplier performance analysis that sheds light on the way it influences businesses. With our team’s help, the application got up and running and was certified by ServiceNow to be available on ServiceNow Store.
Our Approach
In-depth knowledge of the platform
At the moment, ScienceSoft has a team of certified system administration, implementation and application development specialists who are ready to demonstrate their excellent knowledge of the platform and take on new ServiceNow challenges.
Willingness to learn even more
ScienceSoft is continuously expanding the team’s ServiceNow expertise by training new ServiceNow specialists and advancing our established employees’ knowledge of the platform even further.
Professional self-sufficiency
There’s no need to worry about outsourcing parts of your project to other companies as we are capable of managing customization, implementation or any other complex projects on our own.
Effective collaboration methods
At the same time, ScienceSoft is ready to establish effective collaboration with your in-house specialists and/or vendors, if your ServiceNow project requires their involvement.
Our Industry Focus
With 35 years of experience in IT, ScienceSoft has been able to study the needs of ample industries to share comprehensive industry expertise with our clients besides offering technical platform-related knowledge. Our key industry competencies are:
Manufacturing
Healthcare
Retail
Professional services
Financial services
Telecoms
Oil and gas
Logistics, etc.