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Dynamics 365 for Healthcare
Guide to a Value-Bringing Solution
Bringing in 19 years of experience in medical IT, ScienceSoft delivers reliable and practical Microsoft Dynamics 365 solutions for healthcare since 2008.
Dynamics 365 for Healthcare in Brief
Using software products from the Microsoft Dynamics 365 suite, healthcare organizations can manage their operations, improve patient satisfaction, and up the quality of care. ScienceSoft’s decades-long experience in the healthcare industry proves that Dynamics 365 is a powerful tool that brings tangible results to healthcare organizations: from consistent patient data and reduced no-shows to better patient experience and optimized retention of referring professionals.
Check the Highlights of a Dynamics 365-Based CRM Solution for Healthcare
Core Features of a Value-Bringing Dynamics 365 Solution
All-round patient profiling
- Creating, editing, and deleting a patient profile with well-structured patient information.
- Aggregation of holistic patient data, including contacts, personal and health information, from relevant systems (EHR, mHealth patient apps, patient portal, etc.).
- Patient preferences recording (e.g., communication channel, educational healthcare content preferences).
- Storage of patient communication history from different communication channels.
Multichannel communication
- Personalized communication with patients to engage with them in their preferred way (e.g., via email, a patient app).
- Automated send-out of previsit questionnaires for patients and post-treatment surveys.
- Message templates for admins communicating with patients (e.g., confirming the visit).
Appointment management
- Streamlined scheduling of in-person and telehealth appointments.
- Convenient access to the appointment schedule and details for physicians and administrative staff.
- Identification of patient no-shows and automated send-out of no-show surveys via a preferred communication channel to help identify service gaps.
- Automated rescheduling of appointments in case of no-shows and sending patient notifications.
Referral management
- Holistic profiles for each member of your referral network featuring the complete interaction history.
- Targeted management of incoming referrals to help build long-term relationships with referring professionals.
- Online visit scheduling for referring professionals and their patients.
- Aggregating information about the outcomes of the referred patients to analyze the prescribed diagnostics and treatment efficiency.
- Dashboards with the engagement of referral providers, number of referred patients, etc.
Patient engagement and behavior analytics
- Automated notifications to patients on upcoming visits via their preferred contact method.
- Alerts to patients on important care steps described in the care plan to improve chronic disease management.
- Patient feedback analytics to measure patient satisfaction (e.g., using sentiment analysis).
- Reports on patient satisfaction presented as dashboards.
- Analytics of patient no-show surveys available to medical and administrative staff.
Marketing features
- Healthcare app/portal/website personalization (requires integration with EHR).
- Email marketing automation.
- Launch of targeted marketing campaigns (e.g., promoting cancer screening).
Explore a Demo of Dynamics 365 Healthcare CRM
Watch a sample demo of Healthcare CRM based on Dynamics 365 to see how it facilitates patient service, aggregates patient data, and provides meaningful insights to improve care.
Integrations to Get the Most Value from Dynamics 365 for Healthcare
- EHR/EMR software - to exchange actual health information, treatment plan, and communication history to help foster treatment adherence.
- Patient portal, patient app, telehealth app, or website - for smooth interaction with patients, including appointment scheduling, questionnaires and surveys filling, sharing of educational content, as well as fostering engagement and care continuity.
- Practice management system - to help plan medical staff shifts based on appointment demand and notify them of schedule changes (e.g., a canceled telehealth appointment).
- Email services - to automate the send-out of email notifications, reminders, special offers, and personalized content.
- Business intelligence - to get insights based on the data stored in the integrated systems and visualize the results as interactive dashboards.
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Microsoft Partner since 2008 With a strong team of Dynamics 365 professionals experienced in the healthcare domain, ScienceSoft is a trusted Microsoft solution partner. We provide consulting, implementation, and support services to help healthcare providers accelerate their operations using a set of neat and powerful Dynamics 365 tools. ScienceSoft’s healthcare IT consultants pinpoint the business needs of your medical organization and help bridge the gap between your workflows using future-proof technology. |
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Join Our Satisfied Customers
The team implemented a robust customer portal integrated with the Dynamics 365 Sales module. They also conducted training on all scenarios of using the portal for our sales team, which encouraged high user adoption of the solution. The B2B customer portal meets our business needs of enhanced pricing, invoicing and contracting and overall client communication. We are fully satisfied with the solution and the assistance of ScienceSoft’s team
ScienceSoft has been a competent partner for medical software development. We would recommend them as a trustworthy vendor. They are reliable, thorough, smart, available, extremely good communicators and very friendly. We would recommend hiring ScienceSoft to anyone looking for a highly productive and solution-driven team. We look forward to working with them over the long-term.
AITC, and me personally, has worked with ScienceSoft on both product development and consulting engagements with a focus on mobile and CRM. We have experienced great cooperation from management in both departments, quick understanding of requirements, deep technical skills from assigned resources, and the company's commitment to time, price, and quality.
Why Choose ScienceSoft as a Microsoft Solutions Partner
- Vast experience in developing HIPAA and GDPR-compliant software.
- ISO 13485-certified to design and develop medical software according to the requirements of the FDA and the Council of the European Union.
- 16 years in CRM implementation.
- 35 years in IT and 19 years in the healthcare domain.
- Working experience with Dynamics 365 since 2008.
- Deep knowledge of the healthcare IT environment helps us integrate Dynamics 365 with any required IT system.
What makes ScienceSoft different
Driving success in healthcare IT projects no matter what
ScienceSoft develops healthcare IT solutions that reduce care delivery costs and improve outcomes, no matter the challenges posed by diverse expectations of medical staff, shifting priorities, and resistance to change.
Our Awards and Recognitions
Listed among Healthcare IT Service Leaders in 2022 and 2024
Growing faster than Amazon, Google, and ServiceNow
Recognized for reliability and trustworthiness
Recognized by Health Tech Newspaper awards for the third time
Top Healthcare IT Developer and Advisor by Black Book™ survey 2023
Best in class in medical device connectivity (2023)
A top outsourcing provider for three consecutive years
ISO 13485-certified quality management system
ISO 27001-certified security management system
Dynamics 365: Projects Examples for Healthcare
St. Luke’s University Health Network with 300 locations across Pennsylvania and New Jersey implemented Microsoft Dynamics 365 CRM to improve patient management and support. To achieve data consistency, the provider connected their electronic health records system from Epic with Microsoft Dynamics 365 CRM. St. Luke’s achieved a 360-degree patient view by using Dynamics 365 to access health data and accelerated the digital transformation.
GIRA DENTAL, one of the top Spanish companies for dental clinic management, connects a network of oral health providers and their insurance company customers through a variety of web platforms. They implemented a suite of Microsoft Dynamics tools, including Dynamics 365 CRM, Customer Engagement, and Power BI, to optimize processes for insurance companies and dental clinics while staying focused on customer experience. Now, 12 of the largest international insurance companies currently use the implemented solution.
About ScienceSoft
Established in 1989, ScienceSoft is an international IT consulting and software development company headquartered in McKinney, Texas, US. Working with Microsoft Dynamics CRM for 16 years, ScienceSoft offers consulting and implementation services to healthcare providers to help build up patient satisfaction, improve referral management, and marketing campaigns efficiency.
