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Healthcare IT Managed Services
Responsible, Compliant, and Cost-Effective ITSM
With 16 years in IT service management and 19 years in healthcare IT, ScienceSoft is ready to ensure high reliability, security, and full regulatory compliance of healthcare apps and IT infrastructures.
Healthcare managed IT services help healthcare organizations keep their IT infrastructures and medical software stable, secure, and fully compliant with the domain regulations and standards.
Healthcare IT Infrastructure Components We Support
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Full Scope of Our Managed IT Services for Healthcare
- Infrastructure monitoring, alerting, and troubleshooting.
- User administration (e.g., for patient portals, appointment management systems, telehealth apps).
- Medical and administrative software configuration, regular updates.
- Disaster recovery.
- Updating infrastructure management policies and processes according to the ITIL 4 practices and HIPAA.
On a 24/7 basis, ScienceSoft supports both healthcare-related administrative systems (e.g., appointment scheduling) as well as specialized medical solutions. In particular, we:
- Resolve incidents on L1 (basic user issues), L2 (infrastructure issues), and L3 (advanced support, code changes) levels of support.
- Detect and analyze root causes of the problems.
- Prepare and maintain knowledge base articles and user guides.
Relying on 12+ years of experience with cloud, ScienceSoft ensures:
- Proactive management of AWS, Azure, Google or multi-cloud infrastructures.
- Swift deployment of cloud infrastructures.
- Smooth and reliable migration of apps and data (including PHI) to a HIPAA-compliant cloud without any unplanned business disruptions.
- Proactive cloud monitoring and cloud resources optimization.
- Proactive monitoring of administrative and medical apps to ensure 99.99% availability.
- Planning and implementing changes preserving interoperability with other systems and medical devices, security and compliance.
- Deployment of automated CI/CD pipeline to speed up application modernization and evolution.
- Advising on application regulatory compliance (with HIPAA, HITECH, GDPR, etc.) as well as app security within the SecOps approach.
- Building and managing IT security infrastructure, configuring security tools (e.g., firewalls, SIEM, IPS/IDS, web filtering/SWG, DDoS protection solutions, email security systems, antivirus, endpoint protection systems).
- Regular security audits and penetration testing.
- Managed vulnerability assessments of network, servers, databases, and applications.
- Security incident detection and elimination of threats.
- Compliance program planning and regular infrastructure compliance review.
Why Entrust Your Healthcare Managed Services to ScienceSoft?
- 35 years in IT services and 19 years in IT for the healthcare industry.
- 16 years in ITIL-compliant IT service management.
- Practical experience with HIPAA/GDPR requirements, healthcare data exchange standards (HL7, ICD-10, CPT, XDS/XDS-I), and FDA/CE registration.
- Ready to sign a HIPAA Business Associate Agreement.
- Skilled security and compliance experts, as well as a Doctor of Medicine consultant on board.
- Partnerships with AWS, Microsoft, and Oracle.
- A quality management system for medical devices and SaMD confirmed by ISO 13485 certification.
- ISO 27001-certified information security management system that relies on mature processes, advanced technology, and skilled experts.
- A mature quality management system proved by ISO 9001 certification.
- ScienceSoft received the 2023 North American Enabling Technology Leadership Award in the medical devices connectivity industry from Frost & Sullivan.
Three Healthcare IT Managed Services Plans to Cover All Your Needs
Basic plan
Operation & optimization
We proactively monitor and manage your entire IT infrastructure (or the required segment). Our engineers provide L1-L2 support, covering user, administrative, and infrastructure issues.
Extended plan
Basic plan + planning & design
We also plan application changes, design new infrastructures, review and adjust policies and processes, and advise on application and infrastructure security within the SecOps approach.
Advanced plan
Extended plan + app modernization
We help you migrate apps, databases, or servers, implement code changes to your software (L3 support), and set up highly automated CI/CD pipelines.
ScienceSoft's Medical Managed Services Projects
Companies That Trust Us
What Clients Say about Our Healthcare Managed Services
ScienceSoft has been providing an excellent level of service maintaining our application’s AWS infrastructure, as well as deploying and configuring new Linux-based virtual machines and AWS cloud services. During our cooperation, ScienceSoft’s team has built a fault-tolerant and highly available application infrastructure with automatic crash recovery capabilities, which makes our web application stable and high-performing. We would certainly recommend ScienceSoft as a reliable managed infrastructure service provider.
In addition to the solid technical expertise shown by ScienceSoft, its developers demonstrated a profound understanding of laboratory software specifics and integrations. I am particularly impressed by the cooperative nature of ScienceSoft’s team. Our project required coordination with multiple companies and individuals. ScienceSoft worked well with everyone. They are reliable, thorough, smart, available, extremely good communicators and very friendly. We would recommend hiring ScienceSoft to anyone looking for a highly productive and solution-driven team. We look forward to working with them over the long-term.
Todd Nilson
MD
We are thankful for the meticulous and value-driven approach of ScienceSoft’s team. They created comprehensive project documentation, feature lists, and worked out thorough recommendations to help us improve the stability and performance of our solution. ScienceSoft’s project manager, business analyst, QA and software engineers were always friendly and ready to answer our questions or solve any ad-hoc issues. ScienceSoft proved to be a reliable vendor with a solid healthcare background, and we recommend them to everyone looking for a telehealth software development partner.
Our team needed an equally strong Business Partner with a high level of expertise in the QRadar platform. ScienceSoft was carefully selected from a curated list of Security Services firms, their level of commitment and technical knowledge were key for the needs of the IBM team. The leadership provided by ScienceSoft was outstanding, meeting delivery dates on time and on budget including highly specialized projects for our most demanding customers.
What You Gain with Healthcare Managed Services by ScienceSoft
No more frustrated users, compliance issues, or high IT infrastructure maintenance costs. When ScienceSoft’s team gets to work, you should expect:
Reliable and compliant IT
- Up to 3x fewer app and infrastructure failures thanks to preventive monitoring, well-tuned infrastructure configuration, and enhanced system stability.
- 99.99% application availability.
- Zero compliance breaches thanks to 100% regulatory compliance of IT infrastructure, proactive security monitoring, and adherence to a mature Prevent–Detect–Respond security model.
Satisfied users
- >90% user satisfaction thanks to prompt issue resolution and improved stability of healthcare systems and apps.
- Up to 70% fewer support requests and user errors due to clear user guides and FAQs significantly improving the users’ knowledge of the IT systems.
- Up to a 5% increase in staff productivity thanks to the reduced number of issues and fast ticket resolution.
Reduced IT costs
- Up to a 40% reduction in IT support costs due to optimal resource utilization, mature ITSM processes, feasible process automation, and more.
- Up to a 20% reduction in cloud costs due to adequate cloud consumption optimization.
- No vendor lock-in. We are ready to share responsibilities with another vendor or your in-house IT specialists. We also meticulously document our ITSM activities to ensure smooth knowledge transfer to another team if need be.
How we optimize IT costs in the long run
At ScienceSoft, we don’t believe in passive maintenance of IT infrastructure. What can be optimized should be optimized, from inefficient support processes to underutilized cloud resources. For example, we help our clients reduce the load on their employee and patient help desks by implementing chatbots that can handle up to 80% of typical requests. We also proactively reduce cloud costs by regularly analyzing usage metrics, downgrading oversized instances, and decommissioning idle resources. At the same time, we understand that healthcare clients value stability and regulatory compliance of their IT systems, as any reckless changes could result in PHI breaches or business disruptions. That's why we maintain a robust security management system and employ in-house compliance consultants to ensure your sensitive data is both highly available and fully protected.
Benefit from Flexible Pricing for Healthcare Managed IT Services
Time & Material
We charge you at the end of the month for the hours or efforts reported during that period.
Best for: apps or IT infrastructure components evolution (implementing major changes or new functionality).
Fixed monthly fee
You pay in advance for a fixed number of hours at a reduced hourly rate.
Best for: L3 support, security management, continuous IT support with a defined scope.
Per ticket pricing
You are charged monthly based on the number of incidents resolved by the agents and the time coverage type.
Best for: L1-L2 support, security management.
FAQ
Can you guarantee the security of our sensitive data?
At ScienceSoft, we rely on hands-on experience with healthcare compliance regulations (HIPAA, HITECH, GDPR, FDA, PCI DSS, etc.) and a mature information security management system backed by ISO 27001 certification. Therefore, we can ensure the security of your sensitive data.
Additionally, if the service provided requires access to PHI, we’re ready to sign a Business Associate Agreement. This legally binds us to safeguard sensitive patient information throughout our collaboration.
Are there any hidden fees or additional costs we should be aware of?
We ensure service transparency by creating and signing an exhaustive service level agreement (SLA). When the scope and frequency of the services, agreement terms, and KPIs are all put on paper, the costs of managed IT services stay predictable.
Are you open to changing the terms of our agreement later on?
We understand that both the business and IT needs of a healthcare organization are likely to evolve over time. We are ready to revise the contract terms or scale our team up and down to align with your changing needs. If you’d like us to perform a task that is beyond the scope of our initial SLA (e.g., security testing, compliance consulting, software development), we prepare a separate contract to ensure the service costs stay transparent and easy to control.
Techs We Employ to Maintain Your Apps & Infrastructure
Deliverables of Our Managed Services for Healthcare
Naturally, we define the specific set of deliverables depending on the service scope, infrastructure components covered, cooperation model, and other factors. But one thing is constant: we always commit to service quality and transparency. To make sure you receive comprehensive reporting and documentation, we deliver:
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