ServiceNow® HR Service Delivery Platform to Refine Your HR Processes
ServiceNow HR Service Delivery aims to boost your HRs’ productivity and helps them interact with employees more efficiently. Since 2010, ScienceSoft has been helping companies improve employee satisfaction and cut employee turnover with tailored ServiceNow HR Service Delivery solutions.
To see that those are not just fancy words, request a live ServiceNow HR demo from our ServiceNow consultants and watch the platform excel!
ServiceNow HR Features
Core applications
Case and Knowledge Management
Enabling employees to reach out to HR much easier than through a visit, phone call or email. To ask a question or request a service, employees can create cases in ServiceNow where they are automatically assigned to HR specialists and then handled. To find answers to their questions, employees can also use a searchable HR-related knowledge base to read articles relevant for their job status. Thus, the application allows standardizing, tracking, managing and reporting on your HRs’ case management efforts and helps employees handle their inquiries faster, at times even without involving HR.
Employee Service Center
Creating a user-friendly portal for employees to interact with HR easily. Your employees can access relevant knowledge articles, ask questions in a live or bot-powered chat, request assets and HR services, track and execute HR tasks (e.g., sign documents or fill out surveys) and more. The app additionally allows HRs to run employee campaigns to keep employees informed on corporate matters, stimulate event participation, etc.
Enterprise Onboarding and Transitions
Managing employee life cycles and enabling related cross-departmental collaboration. HRs can easily perform sets of activities associated with employee on- and off-boarding, promotions, parental leaves, relocations, etc. and guide employees through each life cycle event step by step. HRs can also collaborate with representatives from other departments on employee life cycle activities, for example, with IT specialists on workstation provisioning.
Employee Document Management
Providing your HR department with a centralized employee document storage. The application enables not only collecting, storing, searching and retrieving documents but also managing access to them and automating associated retention and purging activities (according to your respective policies). The app also allows placing legal holds on documents needed for litigation purposes to prolong their retention period.
Supporting capabilities
HR Performance Analytics
Setting up intricate analytical capabilities to look for deep HR performance insights and forecast trends
Agent Intelligence
Leveraging machine learning to analyze descriptions and titles of cases and automatically categorize, route and prioritize them
Virtual Agent
Building a chatbot for your Employee Service Center to handle common inquiries without involving a real HR specialist
Opportunities You Get with ServiceNow HR Service Delivery
ServiceNow HR Packages and Pricing
Selected Projects
9 results for:
ServiceNow® Portal Development for Biomaterial Usage Regulation
ScienceSoft developed a ServiceNow-based solution for a governmental institution to manage the utilization of human biological material. The solution combined a ServiceNow portal and a custom internal operations app to help the Client process biological sample inquiries faster and stay in line with respective legislative acts.
ServiceNow Consulting and Integration for a 17,000-Employee Construction and Engineering Enterprise
ScienceSoft designed and implemented custom integrations to connect the enterprise’s ITSM solution with an outsourced IT support provider’s ServiceNow ITSM system. Our advice on the optimal ticket processing flows ensured quick and transparent issue resolution.
ServiceNow® Platform to Standardize IT Service Management for all Departments across 60+ Countries
ScienceSoft came up with a ServiceNow solution for a more consistent coordination of efforts across regional IT departments and overall ITSM automation, while preserving the Client’s workflows.
ServiceNow® Software Evolution and Support for a European Bank with 40,000+ Staff
ScienceSoft provides ServiceNow continuous delivery to a European bank employing 40,000+ staff to make sure the bank uses a system that completely fulfills their needs. As part of the project, ScienceSoft executed various tasks, for example, performed ServiceNow integrations, created an interface for firewall rule requests and changed the process of reporting incidents.
Proprietary, ServiceNow® Certified App for Supplier Performance Monitoring
ScienceSoft helped a London-based IT consulting company make a ServiceNow app for supplier performance analysis that sheds light on the way it influences businesses. With our team’s help, the application got up and running and was certified by ServiceNow to be available on ServiceNow Store.
* Also available as a separate subscription
** Minimal functionality available
The Essence of ServiceNow HR Implementation
Benefits:
Raise employee satisfaction, minimize employee turnover and reduce related costs
Through simplified employee life cycle processes, increased reachability of HR services, expedited employee case management and a possibility to carry out and analyze employee surveys
Improve HR specialists’ productivity
By automating case categorization, routing and prioritization and avoiding HR specialists’ burnout by handling the most common employee questions through knowledge articles and chatbots
Stages:
An optional step before Stage 2: pilot project (implementing an experimental set of minimally viable features to test ServiceNow HR’s capabilities and their relevance to your organization).
Possible implementation strategies:
Out-of-the-box modules of ServiceNow HR don’t support all the HR processes that your organization may have, for example, applicant tracking, employee training and performance management. To let you use ServiceNow’s remarkable capabilities for making your HR productive and flexible, we can:
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Being a Registered ServiceNow partner with 14 years of ServiceNow implementation expertise and having extensive experience in developing HR management systems, ScienceSoft can help you make the most of ServiceNow HR. To talk over further details of our possible cooperation, let us know you’re interested!
Other Related Services We Provide
Testing
Custom app development
Integration
What makes ScienceSoft different
We achieve project success no matter what
ScienceSoft does not pass mere project administration off as project management, a practice that's unfortunately common in the market. We drive projects to their goals, mitigating risks and overcoming constraints.
