ServiceNow® Platform Migration Services

ServiceNow migration helps change a legacy ITSM solution or single-point tools for ServiceNow, or upgrade the existing ServiceNow solution to a newer platform release. Since 2010, ScienceSoft has been providing comprehensive ServiceNow migration services and ensuring smooth operation of ServiceNow solutions.

Key Facts about ScienceSoft

Official Texas-based Specialist ServiceNow partner.
14 years of experience in ServiceNow implementation and consulting.
Proprietary 4-level ServiceNow implementation model.
ITIL-certifications as well as ServiceNow-certified system administration, implementation, and app development specialists in the team.

ServiceNow Products We Work With

ITSM

ITBM

Security Operations

Software Asset Management

Customer Service Management

HR Service Delivery

Now Platform App Engine

What Our Migration Services Include

When migrating from your old solution to ServiceNow:

To get you ready for the technical part of the project, we run migration consulting that covers:
- Analyzing the problems that your old solution caused and finding ways to solve them with ServiceNow.
- Advising you on how to optimize business processes to make the processes transferred to ServiceNow more efficient.
- Helping you to settle on the ServiceNow functionality you need, be it out-of-the-box or custom-made features and applications.
- Reviewing various migration strategies and choosing one that suits your needs best.
- Planning further implementation and solution adoption activities.
We perform data migration and set up integrations between ServiceNow and other tools of your IT ecosystem, for example, IT infrastructure management solutions, cloud services, email and CRM tools.
We do configuration and customization of your ServiceNow solution to make it reflect your business processes, branding preferences, corporate guidelines, etc.
We run quality assurance activities to safeguard the alignment of your ServiceNow solution to your business requirements.
We conduct user training for your employees providing different types of training materials for different target audiences and using the help of your employee influencers to evangelize ServiceNow usage.
We go live with your ServiceNow solution and provide 2-3 months of after-launch support to help your users overcome the challenges of acclimating to the new solution as well as monitor and improve its live performance.

When migrating from an older ServiceNow release to a newer one:

We perform release migration consulting that involves:
- Clarifying what features and capabilities become available to you with the new release.
- Analyzing the scope of the migration project and estimating its duration.
We migrate your solution to the newer platform release (together with all relevant integrations, customizations and custom apps).
We run quality assurance, train your users regarding new release features (if applicable) and launch your solution to production.

Selected Projects

Why You Should Choose Us

Besides the usual ServiceNow migration activity (moving your data, doing customizations, setting up relevant integrations, etc.), we make sure you don’t face common post-migration challenges:

We prevent your current solution’s problems from reappearing in ServiceNow (in case you change your old tool for ServiceNow).

When customers make ServiceNow feel and act like their old solution, it struggles to bring much value and achieve a high ROI. To avoid that, we investigate the limitations that your current tool and its supporting business processes have and propose ways to eliminate uncovered inefficiencies. Since adjusting to new optimized processes and a new tool at the same time can be tough on your employees, we offer related training and thus ensure high solution and process adoption.

We reduce the costs associated with frequent ServiceNow release migrations (in case you migrate from an older ServiceNow release to a newer one).

Since ServiceNow annually has two new releases filled with innovative functionality, 90% of ServiceNow customers choose to stay on the last two releases and face the need to frequently run release migration, which sometimes can require a lot of time (over 100 days for one complex migration project). To cut release migration costs, our experts reduce the time needed for each release upgrade by applying a structured approach to migration and using ServiceNow Automated Test Framework.

Systems We Can Migrate You From

Due to the diversity of purposes that ServiceNow can serve, you may come from completely different technological backgrounds. ScienceSoft can migrate you to ServiceNow from any type of system you are using right now, for example:

Our ServiceNow Migration Strategies

Considering your particular situation and needs related to migrating data from your legacy solution to ServiceNow, we can adopt different strategies to carry out this process:

Strategy 1

Load all your old data into ServiceNow.

Strategy 2

Load most of the data into ServiceNow and move the rest of the old data (attachments mostly) into an external data storage for rare on-demand access.

Strategy 3

For migrating from cloud solutions

Load only recent data from the last 2-4 months into ServiceNow, leave the rest of the data in your old solution, reduce its subscription to a minimal option suitable for data lookups and integrate the old solution with ServiceNow.

Strategy 4

For migrating from on-premises solutions

Load only recent data from the last 2-4 months into ServiceNow, leave the rest of the data in the frozen legacy system and then create a live link between the legacy system and ServiceNow to enable data lookups.

Depending on the contract or subscription expiration date of your old solution, we can implement and launch your ServiceNow using any process you deem necessary, for example:

Iterative development + temporary solution concurrence
We implement most of the needed functionality in ServiceNow, launch the new solution but keep the old system running for about 60 days after ServiceNow’s go-live. Your employees can finish all open tickets in the old system and gradually move to ServiceNow. After rolling your new solution out, we support and continuously change it further to make it relevant to your changing business needs.

Note: This strategy slightly decreases the amount of data to be migrated but sometimes causes the need to reopen tickets in ServiceNow if they were created in the old system and not resolved before the old system turnoff.

Iterative development + rapid solution change
We implement as much of the required functionality as the time allows until your old system’s contract or subscription expires. At go-live, you stop using your old system, and we move your employees to ServiceNow. Then, we support and evolve your ServiceNow solution further.

Note: This strategy eliminates the need to work in two systems in parallel, but it can be difficult for users to adapt to a rapid change of tools.