Cyber-Fortify Your Org with ServiceNow® Security Operations Platform

Comparing information from vulnerability scanning tools with the information in your Configuration Management Database (CMDB), Vulnerability Response puts the scan data into the context of your business and IT services. Then, it filters the pool of detected vulnerabilities and prioritizes them according to factors like business impact and technical severity. Doing all that, Vulnerability Response enables your security agents to quickly remediate business-critical vulnerabilities and also collaborate with the IT team in requesting and enacting needed changes in the IT infrastructure.

ServiceNow imports suspicious activities in your infrastructure from your security tools like QRadar, Splunk, Rapid7, etc. Security Incident Response automatically converts these activities into security incidents, uses your CMDB to prioritize them and later assigns them to security responders. Using an intuitive workspace, security teams bring incidents from analysis and investigation to containment and remediation. To increase your security team’s productivity, ServiceNow breaks down each security incident into separate tasks and supports the usual task completion paraphernalia like automation workflows, notifications, SLAs, escalation rules, etc.

Through integrations with security monitoring tools and specialized threat data websites, Threat Intelligence notes indicators of compromise on your network (or in an operating system) and checks threat feeds to find intel on new vulnerabilities, software errors, hack groups and so on to enrich your security incident records with more relevant information. This gives security specialists the insight for detecting and analyzing deep-lying threats better. To help recognize if any security incidents, indicators of compromise or observables relate to a targeted attack campaign, Threat Intelligence allows consolidating these entities to be handled as joint security cases.

To detect and eliminate threats faster, ServiceNow SecOps allows you to anonymously share questionable observables (IP addresses, hashes, URLs) and other threat intelligence data with a predefined network of companies. The network can involve your industry peers, supply chain partners or even the global community of ServiceNow customers. If the threat data you shared was observed often enough among your network members, ServiceNow can automatically start the process of remediating this threat as a security incident.

Looking at data imported from configuration scanning applications, Configuration Compliance identifies vulnerable assets that are not configured according to your security or corporate policies. Then, it prioritizes them by checking their potential business impact in your Configuration Management Database (CMDB). Configuration Compliance helps to diagnose and remediate more vulnerable assets, thus strengthening your security posture further.

With pre-defined and custom SecOps key performance indicators, reports and dashboards, Performance Analytics empowers you to gain valuable insights into your security operations. It leverages the data in your ServiceNow SecOps and helps you reveal trends and bottlenecks in your procedures as well as discover automation opportunities for some of the manual tasks performed by your security responders.