ServiceNow® Platform Implementation Services
ServiceNow implementation services cover everything from implementation consulting to custom ServiceNow app development and user support. With 16 years in ITSM and 14 years of experience in ServiceNow, ScienceSoft helps companies get the most from ServiceNow solutions for their IT operations.
ScienceSoft will help your company to appreciate the new-found efficiency of business workflows both in IT and across the entire enterprise. And to show you how that will look and feel, we are ready to present you a live demo of your future solution at your earliest convenience.
Our ServiceNow Competencies
- Registered ServiceNow Partner.
- 14 years of experience in ServiceNow services.
- Our proprietary 4-level ServiceNow implementation model.
- 24 ServiceNow certificates in the team including implementation, application development and system administration specialists.
- ITIL-certified experts.
What makes ScienceSoft different
We achieve project success no matter what
ScienceSoft does not pass mere project administration off as project management, a practice that's unfortunately common in the market. We drive projects to their goals, mitigating risks and overcoming constraints.
Our Success Stories
6 results for:
ServiceNow® Portal Development for Biomaterial Usage Regulation
ScienceSoft developed a ServiceNow-based solution for a governmental institution to manage the utilization of human biological material. The solution combined a ServiceNow portal and a custom internal operations app to help the Client process biological sample inquiries faster and stay in line with respective legislative acts.
ServiceNow® Platform to Standardize IT Service Management for all Departments across 60+ Countries
ScienceSoft came up with a ServiceNow solution for a more consistent coordination of efforts across regional IT departments and overall ITSM automation, while preserving the Client’s workflows.
ServiceNow® Software Evolution and Support for a European Bank with 40,000+ Staff
ScienceSoft provides ServiceNow continuous delivery to a European bank employing 40,000+ staff to make sure the bank uses a system that completely fulfills their needs. As part of the project, ScienceSoft executed various tasks, for example, performed ServiceNow integrations, created an interface for firewall rule requests and changed the process of reporting incidents.
Proprietary, ServiceNow® Certified App for Supplier Performance Monitoring
ScienceSoft helped a London-based IT consulting company make a ServiceNow app for supplier performance analysis that sheds light on the way it influences businesses. With our team’s help, the application got up and running and was certified by ServiceNow to be available on ServiceNow Store.
Migrating BMC-Based ITSM with 20 Integrations to ServiceNow® Platform
ScienceSoft built a custom integration app that enabled an IT company to smoothly migrate existing integrations with its clients’ ITSM solutions to the new ServiceNow® ITSM system. The app’s reusable logic helped reduce the cost and timelines for 50+ new integrations.
ServiceNow Products We Work With
We can either implement ServiceNow products from scratch or enhance their functionality in your existing solution.
Software Asset Management
Now Platform App Engine
Our ServiceNow Implementation Process
Implementation consulting
We can help you set your ServiceNow implementation expectations right from the very beginning by stimulating a better understanding of your implementation needs.
What does it include?
Pilot project
To help you and your executives see the benefits of ServiceNow in real life and make sure that they are exactly what you need, ScienceSoft can do a pilot project for you. Such a project can, for example, include three core ITSM processes. And when you’re ready for the major implementation project, we set off to implement the required enhancements compiled according to your requirements.
What can it look like?
Configuration and customization
So that ServiceNow reflects your business process requirements, we offer ServiceNow configuration and customization as well as custom ServiceNow app development.
What can it involve?
Integrations
To ensure high levels of efficiency, you can have your ServiceNow platform integrated with other systems and services you or your partners use.
What systems can we integrate with ServiceNow?
Data migration
As part of the implementation process, ScienceSoft imports all the needed data into your new ServiceNow solution. First, we establish what data sources you need to migrate data from. It may be anything from spreadsheets or legacy ITSM tools to external databases, directory services and accounting systems. Then, we validate and reconcile the data, migrate it into your new ServiceNow solution and adapt it to the platform’s data model.
User training
We don’t only deliver the solution but also hold user training sessions for your employees to avoid user mistakes and get their bearings with the new tool faster. We provide user training before production launch to increase user convenience and stimulate better solution adoption without wasting too much time after launch. Besides, while training, users may share their valuable input about the solution’s functionality, which you will still have time to consider and implement before launch.
Production launch
As soon as we finish developing and testing your required ServiceNow functionality, we roll it out into production. Since the overall implementation process can take two forms (all processes delivered at once or parts of the required functionality in iterations), the production launch scope will depend on the implementation approach you choose.
After-launch support
We provide after-launch ServiceNow support (usually, about 2-3 months) to locate and fix all minor malfunctions that can surface after the rollout. And, since user mistakes will be rather common and user knowledge will still be fresh, this service also includes user support to facilitate user adoption.
Evolution and Ongoing Support Services
As time passes, your business needs are bound to change, which is why we also offer evolution and ongoing support services. Besides promptly reacting to your change requests, they encompass:
Challenges We Solve
Apart from minor implementation challenges, such as the need to redo integrations that your legacy system had, there may be a whole network of multi-level interdependent challenges stemming from your choice of ServiceNow implementation strategy.
Given all ServiceNow implementation nuances, ScienceSoft will guide you through every step of this way and advise you on every possible course of action when there’s a fork in the road.